The HR Operations Specialist plays a critical role within our People Resource Center (PRC), providing inquiry management, transaction and request fulfillment services to employees and leaders. This role provides employee inquiry/issue resolution including initial intake, assessment, and diagnosis of inquiries related to basic payroll, benefits, and human resources topics. In addition, this role processes escalated transactions including benefit changes, new hires and terminations, job data changes and employment verification.
Key Responsibilities
- Provide accurate and timely response to questions and inquiries received via phone, chat, web or email.
- Probe for information to diagnose the issue and to determine the best course of action to assist the employee with resolution.
- Properly identify and escalate complex inquiries/issues to the appropriate escalation point via case management tool for research and resolution.
- Utilize available tools and knowledge to consistently respond to questions and provide education and coaching to employees on how and where to obtain information on their own in the future.
- Perform assigned data audits to proactively identify and correct errors in employee HR data related to HR and benefits data.
- Stage new hire processing and work on internal transfer of employees across globe.
- Manage HR data changes, such as, but not limited to change in address/location, name change requests and benefit corrections.
- Complete transactions related to benefit changes, job data changes, leader and compensation changes.
- Fulfill general requests for documentation, such as employment verification letters.
- Maintain and document procedures.
- Participate in process improvement initiatives and specific projects involving or impacting the PRC as requested.
Required Qualifications
- 1+ years of experience in HR Shared Service.
- Proficiency with MS office suite of software (Outlook, Teams, Word, Excel)
- Organized with strong attention to detail
- Ability to multi-task and demonstrate strong follow through
- Excellent written and verbal communication
- Bachelor’s degree in related field of study
Preferred Qualifications
- Previous experience in HR service/contact center supporting HR, payroll and/or benefits
- Experience with case management/CRM software
About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.
Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full time
Timings
(2:00p-10:30p)
India Business Unit
AWMPO AWMP&S President's Office
Job Family Group
Human Capital
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What We Do
For over 30 years, Freedom Mortgage has helped millions of Americans achieve their dreams of homeownership and financial betterment. The wellbeing and improvement of our customers' lives and the communities in which they live fuels our ambition. We’re driven by boundless stamina and an unwavering focus on continuous collaboration, relentlessly seeking the right solutions for every customer and loan every day.
Today, we service nearly 1.5 million customers with over $300 billion in mortgage loan assets, and we consistently rank as one of the nation's top 10 lenders. We are over 13,500 team members strong, recognized as a Top Workplace in the U.S., and are continuing on our unprecedented growth trajectory.
Freedom Mortgage is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin. Local applicants are encouraged to apply. Employment contingent upon successful completion of a background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision, and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
Come #SoarWithUs and be a part of the Freedom family!
Freedom Mortgage Corporation
951 Yamato Road, Suite 175
Boca Raton, FL 33431
Lender NMLS ID: 2767
www.nmlsconsumeraccess.org
