HR Service Delivery

Job Description
DESCRIPTION:
Duties: Responsible for end-to-end software product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination. Complete change management activities across functional partners and ensure adherence to the firm's risk, controls, compliance, and regulatory requirements. Oversee timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners. Collaborate closely with internal teams to understand customer needs and enhancement requests. Drive operational excellence and help create a world-class product. Ensure requirements are compliant and documented properly.
QUALIFICATIONS:
Minimum education and experience required: Bachelor's degree in Computer Engineering, Computer Science, Information Technology, or related field plus five (5) years of experience in the job offered or as HR Service Delivery, Software Engineer, Programmer Analyst, IT Consultant, Business Analyst, Solutions Specialist, or related occupation.
Skills Required: This position requires experience with the following: supporting the systems development life cycle through data cleansing and conversions; using HR management cloud-based technologies to implement time and absence solutions; addressing business problems using Oracle Human Capital Management applications; Driving HR technology implementation using Agile methodology through planning, process designing, configuring, system and User Acceptance testing; Creating time processing groups in Oracle Applications to apply rules for overtime and double time processing; Configuring Oracle Time & Labor Applications, including employee enrollment, accrual calculation, carry over and final disbursements options; Developing and analyzing Oracle Applications reports and data integrations using Oracle HCM extract, Oracle BI Publisher, and transnational business intelligence tools; Conducting conversion of absence enrollments data from legacy systems into new HR systems using Oracle Cloud HDL (HCM Data Loader) and MS Excel spreadsheet load tool; Architecting comprehensive test scripts with detailed support documentation for testing and test automation; Creating and delivering client-specific custom technical and functional specifications for all programs, integrations and extensions using Oracle Applications and REST API; Defining, building and implementing enhancements to HR processes and structure in Oracle Applications to improve the HR function's alignment to business objectives.
Job Location: 10430 Highland Manor Dr., Tampa, FL 33610.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.