Wells Fargo is seeking a HR Service Delivery Manager - Learning Operations Manager to lead the design, delivery, and optimization of enterprise-wide learning programs. Learning Ops Manager ensures that learning programs are well-designed, strategically aligned, scalable, and impactful-while leading a team to deliver high-quality learning solutions. The role focuses on managing the logistics, systems, and processes that make employee training and development run smoothly.
In this role, you will:
- Manage and develop team of individual contributor roles with low to moderate complexity and risk in functional area, and engage stakeholders and internal partners associated with HR service delivery; products and processes may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance
- Identify and recommend opportunities for process improvement and risk control development and ensure specialized functions meet regulatory guidelines in support of risk management and compliance
- Supervise timely completion, quality, and compliance in one or more complex operation areas
- Make decisions and resolve issues regarding resources, objectives, and operations of functional area and team to meet business objectives
- Interpret and develop policies and procedures for functions with low to moderate complexity within scope of responsibility
- Collaborate with and consult with peers, colleagues, and multiple level managers; and interact directly with internal customers
- Manage allocation of people and financial resources for aligned department or business group
- Mentor and guide talent development of direct reports and assist in hiring talent
- 4+ years of HR Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of leadership experience
- Deep knowledge of instructional design models & adult learning theory
- Expertise in e-learning authoring tools (Articulate, Captivate, Camtasia, etc.)
- Strong leadership, coaching, and project management skills
- Data-driven mindset (learning analytics, reporting)
- Excellent communication, stakeholder management, and storytelling
- Strong organizational and coordination skills
- Proficiency in LMS platforms (Cornerstone, SuccessFactors, Moodle, etc.)
- Comfort with data and reporting tools (Excel, Power BI, Google Sheets)
- Excellent communication and stakeholder management
- Problem-solving and ability to handle multiple priorities
- Detail orientation with process-driven mindset
Learning Strategy & Program Design
- Translate business objectives into scalable learning strategies and curricula.
- Oversee the design and development of learning programs (e-learning, instructor-led, blended, microlearning)
- Ensure content is engaging, interactive, and aligned with adult learning principles and cognitive science
- Lead and mentor a team of instructional designers, e-learning developers, and content creators
- Assign projects, set priorities, and review deliverables for quality and consistency
- Partner with HR, business leaders, and SMEs to identify learning needs and drive capability development
- Manage end-to-end training logistics including scheduling, registrations, trainer coordination, and venue/vendor management
- Administer the Learning Management System (LMS): upload content, troubleshoot learner issues, and generate usage reports
- Standardize workflows and streamline operations to enhance learner experience and operational efficiency
- Define success metrics using models like Kirkpatrick, ROI, and learner engagement
- Track and report learning impact, enrollment, completion rates, and feedback analytics
- Provide actionable insights to HR and leadership for strategic decision-making
20 Nov 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Top Skills
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.0 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations.
Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us!
Are you looking for more? Find it here.
At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2025 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
Gallery
Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
