Be an Early Applicant
Wells Fargo: Tech-powered. Innovation-led. We're transforming financial services.
The Role
Lead and improve global HR service delivery by analyzing workflows, recommending automation and AI solutions, partnering with stakeholders and Product/Tech, and delivering data-driven process and system enhancements across platforms like Workday and ServiceNow.
Summary Generated by Built In
About this Role
The Wells Fargo HR Operations team is seeking a HR Service Delivery Consultant to help advance and scale global HR operational processes. This role focuses on driving efficiency and effectiveness through the use of automation, artificial intelligence (AI), and data analytics.
As a consultant, you will take a more strategic, forward-looking perspective-partnering across teams to identify opportunities to streamline processes, reduce manual work, and enhance the employee experience. This role plays a key part in shaping how HR service delivery evolves across a global operating model.
In this Role, You Will:
2+ years of Human Resources operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$68,000.00 - $114,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
15 Jul 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#DNP-IND
#BI-Hybrid
The Wells Fargo HR Operations team is seeking a HR Service Delivery Consultant to help advance and scale global HR operational processes. This role focuses on driving efficiency and effectiveness through the use of automation, artificial intelligence (AI), and data analytics.
As a consultant, you will take a more strategic, forward-looking perspective-partnering across teams to identify opportunities to streamline processes, reduce manual work, and enhance the employee experience. This role plays a key part in shaping how HR service delivery evolves across a global operating model.
In this Role, You Will:
- Lead low to moderately complex initiatives and drive continuous improvement across global HR service delivery processes, including employee data administration, document fulfillment, Power of Attorney and subpoena requests, and employee records compliance
- Analyze end-to-end HR workflows to identify opportunities for automation, AI integration, and process optimization that improve scalability, reduce manual effort, and strengthen controls
- Leverage data analytics and AI-enabled tools to assess trends, identify root causes, and recommend risk-aware, technology-enabled solutions
- Partner with operational teams, stakeholders, service delivery partners, and Product and Technology teams to identify, prioritize, and track process enhancements and system improvements across platforms such as Workday and ServiceNow
- Translate business needs into clear, actionable requirements and support the delivery of system enhancements that improve service delivery and user experience
- Develop, refine, and maintain procedures, job aids, and customer-facing content to ensure clarity, consistency, and alignment with scalable, AI-ready solutions
- Analyze customer feedback (e.g., satisfaction surveys) and operational data to identify improvement opportunities that enhance service quality and reduce risk
- Deliver data-driven, insight-led recommendations to address operational challenges and support adoption of new tools, technologies, and process improvements
- Provide subject matter expertise and informal leadership to peers, coaching on process standardization, data interpretation, and use of AI-enabled tools
- Partner with team leads and cross-functional stakeholders to elevate insights, align on priorities, and drive broader organizational improvements
2+ years of Human Resources operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Experience with Risk Control Self-Assessment (RCSA) practices, including control development, execution, and testing
- Experience reviewing and interpreting legal or compliance-related documents
- Strong quality review skills with a focus on accuracy and data integrity
- Experience developing and maintaining procedures, job aids, and customer-facing content that support scalable and AI-ready service delivery
- Familiarity with HR technology and emerging trends, including AI and automation
- Ability to conduct research and recommend process or business improvements
- Strong collaboration and stakeholder partnership skills across functions and organizational levels
- Excellent written and verbal communication skills
- Solid critical thinking skills, with the ability to leverage data and analytics to inform decisions
- Experience partnering with Product, Technology, and Operations teams to identify, document, and track system enhancements and issues
- Experience with Workday, ServiceNow, or similar HR systems, including translating business needs into system requirements
- Ability to analyze customer feedback and operational data to identify trends, risks, and improvement opportunities
- Experience with document management, records administration, or documentation retrieval processes
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- This position offers a hybrid work schedule
- This position does not offer visa sponsorship
- This position does not offer relocation
- Minneapolis, MN
- Charlotte, NC
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$68,000.00 - $114,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
15 Jul 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#DNP-IND
#BI-Hybrid
Skills Required
- 2+ years of Human Resources operations experience
- Experience with Risk Control Self-Assessment (RCSA) practices, including control development, execution, and testing
- Experience reviewing and interpreting legal or compliance-related documents
- Strong quality review skills with focus on accuracy and data integrity
- Experience developing and maintaining procedures, job aids, and customer-facing content to support scalable and AI-ready service delivery
- Familiarity with HR technology and emerging trends, including AI and automation
- Ability to conduct research and recommend process or business improvements
- Strong collaboration and stakeholder partnership skills across functions and levels
- Excellent written and verbal communication skills
- Ability to leverage data and analytics to inform decisions
- Experience partnering with Product, Technology, and Operations teams to identify, document, and track system enhancements and issues
- Experience with Workday, ServiceNow, or similar HR systems, including translating business needs into system requirements
- Ability to analyze customer feedback and operational data to identify trends, risks, and improvement opportunities
- Experience with document management, records administration, or documentation retrieval processes
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Wells Fargo Compensation & Benefits Highlights
-
Healthcare Strength — Health coverage begins on day 1 with medical, dental, and vision, and includes mental health, prescription drugs, and preventive care often covered at 100% in-network. Well-being resources such as 24-hour clinical support and an Employee Assistance Program add to the breadth.
-
Parental & Family Support — Paid parental leave provides up to 16 weeks for a primary caregiver (4 weeks for non-primary) alongside fertility benefits and up to a $35,000 lifetime reimbursement for adoption, surrogacy, and donor expenses. Backup child and adult care further supports family needs.
-
Retirement Support — Retirement benefits feature a 401(k) with company matching contributions up to 6% of eligible pay. An employee stock purchase plan adds another avenue for long-term savings.
Wells Fargo Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
Gallery
Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
3 days a week
