About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Key Responsibilities
Lead Investigations & Case Management: Oversee and manage all employee relations cases, from initial intake to final resolution. This includes complex and highly sensitive investigations into allegations of harassment, discrimination, and policy violations.
Team Leadership & Development: Lead, mentor, and train a team of HR Generalists, enhancing their skills in conducting effective investigations, documenting cases, and providing sound HR guidance.
Policy & Compliance: Serve as a subject matter expert on employment law and company policy. Ensure all investigative and case management procedures are compliant with federal, state, and local regulations.
Risk Mitigation: Identify and analyze trends in employee relations issues to proactively address systemic problems and mitigate organizational risk. Provide recommendations to senior leadership on policy changes and training needs.
Stakeholder Collaboration: Partner with legal counsel, business leaders, and other HR teams to ensure a collaborative and comprehensive approach to case resolution and to provide clear, consistent communication throughout the process.
Documentation & Reporting: Maintain meticulous and confidential records of all investigations and employee relations cases. Prepare detailed reports and presentations for senior management on case metrics and trends.
Qualifications
5+ years of experience in employee relations, workplace investigations, compliance, fraud risk management, or internal audit.
Proven track record of conducting end-to-end investigations (from intake to closure) involving fraud, misconduct, conflicts of interest, policy breaches, or ethical concerns.
Experience working in HR, compliance, legal, or corporate security functions within medium to large organizations.
Exposure to fraud risk indicators, red flags, and investigative techniques in employee-related cases.
Experience in preparing clear, defensible reports with findings and recommendations for leadership.
Familiarity with handling sensitive, confidential information and balancing employee fairness with organizational risk.
Demonstrated ability to work with cross-functional stakeholders (HR, Legal, Compliance, Audit, Finance, Operations).
Exceptional skills in conflict resolution, de-escalation, and fact-finding.
Excellent written and verbal communication skills, with the ability to present findings clearly and concisely to various audiences.
Strong analytical skills to identify trends and solve complex problems.
High level of integrity and ability to handle confidential information with discretion.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
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What We Do
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people.
TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
