We are so glad you are interested in joining Sutter Health!
Organization:
SHSO-Sutter Health System Office-ValleyPosition Overview:
Provides advanced operational and process improvement support across department operations, serving as a senior service delivery specialist who supports complex and sensitive work.Leads process improvement, standardization, and deployment efforts to enhance efficiency, consistency, compliance, and the overall employee and leader experience. Partners across functions to design scalable workflows, implement automation and tools, and execute a forward-looking process and policy roadmap.
Serves as a senior resource for complex operational work while driving continuous improvement initiatives that reduce manual effort and enable sustainable, high-quality service delivery.
Job Description:
Candidate is expected to be on site 2-3 days a week or 8-10 days per month and must live a commutable distance to our office in Sacramento.
EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma
- Bachelor’s degree in Human Resources, Business Administration, or related field
TYPICAL EXPERIENCE:
- 5 years recent relevant experience
SKILLS AND KNOWLEDGE:
- Demonstrated experience in process improvement, continuous improvement, or operational transformation.
- Experience in operations, employee relations, or project support.
- Process improvement and workflow design expertise
- Strong analytical thinking and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication skills; able to translate policy/process into practical guidance
- Sound judgment and ability to manage sensitive information
- Customer-focused mindset with commitment to employee experience
Job Shift:
DaysSchedule:
Full TimeDays of the Week:
Monday - FridayWeekend Requirements:
As NeededBenefits:
YesUnions:
NoPosition Status:
ExemptWeekly Hours:
40Employee Status:
RegularSutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $97,032.00 to $145,558.40 / annual salaryThe compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.
Skills Required
- Bachelor's degree in Human Resources, Business Administration, or a related field; equivalent experience accepted
- Five years of recent relevant experience
- Experience in process improvement, continuous improvement, or operational transformation
- Experience in operations, employee relations, or project support
- Process improvement and workflow design expertise
- Strong analytical thinking and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication skills and ability to translate policy and processes into practical guidance
- Sound judgment and ability to manage sensitive information
- Customer-focused mindset with commitment to employee experience
- Must live within commuting distance of Sacramento and work onsite two to three days per week or eight to ten days per month
Sutter Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutter Health and has not been reviewed or approved by Sutter Health.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with broad networks and strong wellness support. Family coverage is characterized as low-cost or nearly free in some plan options, reinforcing perceived value.
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Retirement Support — Retirement offerings include employer matching and, in some cases, a pension after a tenure threshold. Supplemental protections like life and disability insurance add to the overall financial security package.
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Leave & Time Off Breadth — Paid time off is framed as generous, with examples of sizable PTO allotments early in tenure. Additional supports such as flexible scheduling and leave programs contribute to a sense of time-off breadth.
Sutter Health Insights
What We Do
Sutter Health is one of the nation's leading not-for-profit healthcare networks, which includes award-winning physician organizations, acute care hospitals, surgery centers, medical research facilities and specialty services. Our team of 68,000 doctors, employees and volunteers proudly cares for Northern California. Our facilities and care centers are located in large, urban cities and small, rural communities, from the Pacific Coast to the San Joaquin Valley. You’ll find us in San Francisco, Oakland, Sacramento, the snowy mountains of the Sierra Nevada and Lake Tahoe, Napa Valley, Yosemite and the coastal redwoods. We even have an affiliate in Hawaii. Join us and be part of a dedicated group of professionals committed to putting patients’ needs first and achieving the highest levels of quality, access and affordability.
