HR PMO Analyst

Hi, I'm Zandile Vanqa, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are looking for a driven and detail-oriented HR PMO Analyst to support the successful delivery of HR initiatives and programs across a global, fast-paced organization. This role sits at the heart of the HR Project Management Office and plays a key role in ensuring effective governance, tracking, and reporting of HR programs aligned to strategic goals. The ideal candidate brings strong organizational skills, a passion for project delivery, and a data-driven mindset to support decision-making and resource planning.  You will work closely with the HR Leadership Team (HRLT) and cross-functional stakeholders to provide transparency, improve delivery capability, and help execute key people initiatives on time and within scope.

We are looking for a HR PMO Analyst who will:

Program & Project Delivery Support

• Support the planning, tracking, and delivery of HR programs and projects across all aspects of HR transformation.
• Monitor progress against plans, manage Risks & Issues and prepare clear and concise reporting for leadership.
• Create and maintain project documentation, timelines, stakeholder maps, and performance metrics.
• Ensure program activities are aligned with strategic priorities and delivered through structured governance processes.

Stakeholder Management

• Engage with HRLT and key project owners to ensure alignment and visibility across workstreams.
• Build strong working relationships across HR and the wider business to support effective project execution.
• Assist in coordinating cross-functional input and facilitate problem-solving when delivery risks emerge.
• Help influence stakeholders by presenting clear data and narrative around program progress and priorities.

Data-Driven Decision Making

• Leverage HR and project data to generate insights on delivery performance, capacity, and resourcing.
• Support the development of dashboards and reports that provide leadership with visibility into project health and workforce capacity.
• Analyze trends and provide recommendations to inform planning and prioritization.
• Promote a culture of using data to inform decisions across HR initiatives.

Capacity & Resource Management

• Maintain an up-to-date view of team capacity across key HR projects and workstreams.
• Support quarterly or biannual planning cycles by collecting and validating resource forecasts and project allocations.
• Identify resourcing conflicts or bandwidth risks early, and support mitigation plans in collaboration with team leads.

Continuous Improvement & PMO Governance

• Contribute to the development and refinement of PMO standards, tools, and templates.
• Identify process improvements that increase transparency, efficiency, and delivery quality.
• Assist in preparing materials for governance forums, ensuring consistent use of project frameworks and reporting standards.

Is this opportunity right for you? We are looking for candidates who have:

• Minimum 5 years of experience in project management, HR operations, or business analyst role, ideally within a global organization that is medium / large or matrixed.
• Strong understanding of HR functions and a driver of people-related initiatives (e.g., talent, learning, org design, change).
• Experience working with senior stakeholders and cross-functional teams.
• Highly organized with strong attention to detail and follow-through.
• Comfortable managing multiple tasks and timelines in a dynamic environment.
• Analytical mindset with experience interpreting data to support planning and decision-making.
• Proficient in Excel, PowerPoint, and project tracking tools; experience with data visualization tools is a plus.
• Excellent written and verbal communication skills.
• Ability to read, write, speak and understand the English language in a business environment

Our Guiding Principles

Impact

• Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

• Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

• Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits 

• Work from Home
• Employee Belonging Groups
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

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