Job Summary
At IFF our purpose is to make joy through science, creativity, and heart!
IFF is a health, bioscience, and sensorial experience company functioning in creating scents, tastes, experiences, ingredients and solutions for products. As a leading creator of flavor solutions for beverages, sweet goods, savory, and dairy products around the world, IFF helps our customers deliver on the promise of delicious foods and drinks that consumers love.
- Customer-oriented culture within the HR operations team and continuously focus on resolve customer needs as the first point of contact to employees and managers.
- Receive inbound queries from multiple channels (phone, email, chat) from IFF employees.
- Processing HR requests related to multiple services, identifying improvements, opportunities and taking charge of process improvement projects.
- Leverage knowledge base to provide consistent customer service and solutions to customer inquiries.
- Educate employees and managers on HR resources available to them and encourage the use self-service tools.
- Guarantee HR integrity of data and process deliverables, through accurate management of employee information.
- Relay opportunities for improvement of daily processes and assisting in the implementation of these initiatives.
- Support peers with problem resolution and effective use of knowledge tools
Requirements
- Excellent customer service skills and desire to resolve issues.
- Fluent Spanish, English intermediate – advance (Portuguese desirable)
- An understanding of human resources policies, procedures, and benefits
- Ability to prioritize effectively and balance multiple tasks, and make decisions that impact customer service satisfaction, sense of urgency.
- Microsoft Office Tools (Excel, PowerPoint, Word), typing proficiency is required and experience with a case management system and HCM system is preferred.
- Excellent written and verbal communication skills.
- Bachelor’s Degree in HR or related field preferred.
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
Similar Jobs
What We Do
Meet IFF: We boldly bring together science and creativity to create what the world needs. An industry leader in food, beverage, health and biosciences, we create essential solutions – from global icons to unexpected innovations and experiences. Equal parts outspoken and analytical, our international collective of thinkers working with customers to bring scents, tastes, experiences, ingredients and solutions for products people crave. With 24,000 employees across 65 countries, more than 110 manufacturing facilities, 100 R&D centers, and 33,000 customers across the world, we’re poised to make a difference on an unprecedented scale. Without our boundary-pushing passion and end-to-end expertise, the future wouldn’t be the same. Visit us at www.iff.com to learn more about how our talented people and new technology are challenging the expected, championing creators and doing more good for people and planet. Explore what sets us apart.
