HR People Enablement Analyst

HR Service Center or Call center experience ideal. Experience partnering with stakeholders for process improvement

M-F

8-5

Remote

Remote work states approved for hire: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY

Pay Range

Major Responsibilities:

• Responsible for tasks that monitor and support progress on projects, processes, and technical systems that enable and improve OT’s team performance outcomes.  
• Drive continuous improvements in processes and projects. 
• Support and run necessary reports/data, communications, stakeholders/teammates, and technology to enable OT moving toward continuous excellence, while improving the experience of our internal teams and People & Culture teams.  
• Maintains and improve key performance metrics for industry standards 
• Consistently able to manage time and be resilient with change.  

Licensure, Registration, and/or Certification Required:

• None

Education Required:

• Bachelors’ Degree (or equivalent knowledge) in HR, Business, or related field. 

Experience Required:

• Typically requires 2 years of experience in human resources, IT, business, or related. 
• P&C functional area knowledge 
• Microsoft Office tools 
• Broad Technology system capabilities knowledge (i.e., contact center scheduling systems, QA, Workday, etc.) 
• Basic project management 

Knowledge, Skills & Abilities Required:

• Strong Communicator:  
  • Build and foster trust with stakeholders to communicate and collaborate effectively based on the customer audience.  
  • Communicates clearly and respectfully across all levels of the organization.  
• Agility:  
  • Fundamental skills and abilities to organize and manage work/tasks effectively and efficiently. 
  • Ability to handle deadlines, problems and projects to move work with precision and organization. 
• Optimized System Support:  
  • Delivering impact through problem solving within OT projects and systems to help create a better experience for OT service delivery. 
  • Ability to streamline technology and resources through design and on-going maintenance of system and projects to support experience. 
• Detail-Oriented Results:  
  • Fundamental and technical skills to execute projects, processes and systems to support and improve OT performance. 
  • Create and/or review presentations, data, processes,  worksheets, etc. for accuracy and operational efficiency. 
• Analytical Capabilities:  
  • Ability to assess data to identify opportunities for improvement in performance. 

Physical Requirements and Working Conditions:

• Could require some travel, but mostly remote 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program