HR Operations Supervisor

HR Operations Management:

• Supervise and coordinate the end-to-end HR administrative processes including employee lifecycle “onboarding, offboarding, internal transfer, status change, etc.” in a timely and accurate manner.
  
• Resolve employee issues effectively and ensure timely support.
  
• Conduct internal investigations and manage disciplinary actions as needed.
  
• Liaise with governmental bodies like the Labor and social insurance offices.
  
• Ensure compliance with labor laws, company policies, and industry regulations across all HR operational activities.
  
• Manage employment contracts, probation reviews, contract renewal process, and documentation compliance.
  

Employee Data Management:

• Oversee the accuracy, confidentiality, and integrity of employee data across HR system and database.
  
• Manage employee records lifecycle, including creation, updates, archival" physical & Digital", and deletion in compliance with data protection regulations.
  
• Ensure timely and accurate updates to employee information such as promotions, transfers, status changes, and personal details.
  
• Conduct regular audits of employee data to identify discrepancies and ensure compliance with internal policies and external regulations.
  
• Support data-driven decision-making by providing clean, structured, and reliable employee data for analytics and reporting.
  

Social, Medical & Life Insurance:

• Manage & handle the administration of the medical insurance program, including approvals, refunds, monthly chronic cases, complaints, critical cases and claims.
  
• Manage the administration of the life insurance program.
  
• Manage & handle the renewal process for the medical & Life insurance.
  
• Supervise the social insurance process such as “forms 1, 2, & 6, title change requests, etc.”.
  
• Review the social insurance monthly statement transaction before payment process.
  

Team Leadership:

• Lead and coach a team of HR Operations Specialists/Seniors/ Team Leader.
  
• Monitor performance, provide feedback, and support career development of the team.
  

Process Improvement & Projects:

• Identify opportunities to streamline and automate HR processes, reducing manual work and improving efficiency.
  
• Partner with the stakeholders to implement process enhancements and system upgrades.
  
• Lead or participate in HR projects such as policy reviews, audits, or employee experience initiatives.
  

Reporting & Analytics:

• Generate and analyze HR reports (headcount, attrition, demographics, e.g.) to support HR decision-making.
  
• Monitor HR SLAs, KPIs, and service delivery quality for the HR Operations team.
  
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• Bachelor’s degree in Business Administration or a related field.
  
• 7+ years of experience in HR Operations.
  
• Solid understanding of social insurance and labor laws.
  
• Excellent organizational, analytical, and communication skills.
  
• Ability to manage multiple priorities and lead process improvements.
  
• Problem-solving mindset with a focus on operational excellence.
  
• Good command of English.
  
• Proficient in MS Office.
  

• Embark on an exciting journey with the Fin-Tech Experts.
  
• Join a workplace that actively encourages and supports all talents.
  
• A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
  
• Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.