HR Operations Specialist

IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY:

We work hard and sleep hard—and embrace the fact that each of us has our own way of getting our best, most efficient work done. For our corporate team members, whether you work in a hybrid schedule at our Houston BedQuarters (BQ) or are fully remote, we trust you with the freedom to decide how best to contribute and collaborate in your role.

Job Details:

The HR Operations Specialist is responsible for operational performance (service, productivity and quality) and delivering day-to-day customer service to all associates and leaders by responding to incoming requests regarding HR, Payroll, Leave of Absence and company policy/procedures inquiries. Additionally, this position administers HR transactional activities and engages in continuous improvement of the team. This hybrid role will be based out of our BedQuarters location in Houston, with on-site presence on Tuesdays and Wednesdays and remote flexibility on the remaining weekdays.

Essential Responsibilities

• Review and respond to HR related inquiries and resolve complex issues timely and consistently while providing exceptional customer service satisfaction; investigate and resolve issues independently where possible.
• Interpret policies, procedures, and guidelines providing recommendations and resolutions to associates and managers.
• Determine and address any unstated needs and recognizes when further escalation of a situation is necessary.
• Perform transactions related to one or more HR specialties with a high degree of accuracy and strict adherence to written procedures.
• Conduct regular data audits and analysis to identify potential compliance and data integrity issues or opportunities to improve the data integrity of the system.
• Follow Standard Operations Procedures (SOPs) and process workflows. Participate in and contribute to the proactive review and implementation of process improvements.
• Complete all required training modules and certifications prior to the due date.
• Ensure all safety policies and procedures are followed to ensure a safe work environment for all.
• Communicate professionally with all internal and external contacts.
• Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.
• Communicate any concerns or issues to leadership to ensure proper efficiency of department and Company operations.

Non-Essential Responsibilities

• Maintain comprehensive knowledge of HR policies and procedures as well as federal, state, and local laws.
• Provide biweekly, quarterly and daily reports to internal and external customers.
• Reference company policies and procedures to ensure accuracy of response and offer all available information.
• Execute company initiatives and other activities requested by supervisor.
• Update job knowledge by participating in educational opportunities.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.
• Contribute ideas on ways to optimize or improve the team, the department, and the Company.

Education

• Bachelor's Degree Human Resources, Business, related field, and/or equivalent experience required.

Professional Experience

• 2+ Years Human Resources Experience required.
• 2+ Years Benefits Administration Experience preferred.

Skills List

• Ability to interact with associates at all levels of the organization.
• Demonstrated effective written and oral communication skills.
• Excellent customer service, communication and phone skills and the ability to discern caller needs quickly and efficiently.
• Ability to determine when escalation of an issue is appropriate.
• Strong attention to detail and problem resolution skills.
• Effective at building cross-functional relationships.
• Self-motivated with the ability to multi-task, work under pressure and adapt to change.
• Ability to function effectively in a team environment.

Knowledge

• Understands the need to maintain confidentially of sensitive information: High
• Federal, state, and local employment and Labor Laws: Medium
• HR principles, practices, and regulations, including employment law, benefits administration, compensation, and performance management: Medium
• Workday HRIS System: Medium
• Strong analytical and investigative skills with the ability to anticipate, define, and resolve problems: Medium
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint): High

Licenses and Certifications

• SHRM,CP - SHRM Certified Professional preferred.
• PHR - Professional in Human Resources preferred.

Benefits Included:

• Excellent career growth opportunities through on-the-job training and development programs 

• 401(k) with employer matching 

• Mental health and life resources  

• Medical, dental, prescription, and vision plans  

• Get paid on-demand

•  Base pay or uncapped commission

• Employee discounts on Mattress Firm sleep products and accessories

Compensation:

Competitive pay range $50,000 - $60,000 of per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

*Pay amount does not guarantee employment for any particular time.

 

Legal authorization to work in the United States without the need for sponsorship.  We require proof of eligibility to work in the United States. 

EOE/Vet/Disability

Now don't fall asleep out there. The sooner that we receive your application, the sooner you are to the career of your dreams! Ready to apply? Mattress Firm is accepting applications until: .

Applicants for Philadelphia Jobs

Please note that you have rights under the Philadelphia Fair Criminal Record Screening Standards Ordinance. Please click the following link for further information about your rights: https://www.phila.gov/documents/fair-chance-hiring-law-poster/.  Please also note that any consideration of a criminal background check after a conditional offer of employment is made will be an individualized assessment based on your specific record and the duties and requirements of the specific job.

Diverse Candidates are Encouraged to Apply.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.