Senior HR Generalist

Connect with us to connect the world.

Are you prepared to join the HR team at 12Go and help us build the leading online travel platform, providing seamless booking experiences for travelers worldwide?
12Go, a part of group, is a multi-modal travel agency of the new generation, based in Bangkok, Thailand. Our vision is enabling any customer to instantly book any route in the world!
We're not your typical HR team—we're on a mission to change the way people experience work! We’re business partners, change-makers, and storytellers, driving data-powered decisions that make a real impact. We work hand-in-hand with teams across the organization, turning insights into action and constantly challenging the status quo. We don't settle for "good enough"; we’re always pushing boundaries to create a workplace where every employee thrives.
If you're ready to bring your passion, creativity, and drive to a team that’s redefining the HR experience, we want you! Let’s make a difference, have some fun, and deliver unforgettable experiences that leave a mark.
Ready to take HR to the next level? Apply now and let’s build something amazing together!
Responsibilities:
Employee Relations
-Be the first point of contact for new hires of 12Go Thailand and own all aspects of onboarding including but not limited to;
-Contract issuance and collection of requisite documentation;
-Data management on HRIS to ensure all details are accurately recorded;
-Manage daily employee queries in regard to compliance and company policies;
-Issue and record work certificates, official letters as per employee requests;
-Provide support for In-person and Global HR Onboarding, including scheduling, attendance, updating presentations, etc.;
-Manage offboarding 12Go Thailand employees, including resignations, HRIS updates, and pass cancellations (if required);
-Be key point of contact for supporting HR operations of subsidiary (Travelier-Supply) in Thailand;
-Coordinate 12Go events include team building and a yearly offsite to drive employee engagement.
Visa and Work Permits
-Laise with outsourcing agent for solidifying timelines, providing documentation, and being the bridge between candidate and agent;
-Be the key point of contact for the candidate and the agent;
-Keep company profile, financial data and other required BOI documents up to date;
-Add employees to the SSO website, coordinate with the Social Security Office (SSO), and handling employees' Student Loan Fund matters;
-Work as a trusted advisor regarding visa and work permit matters;
-Be trusted advisor about Thai Labor law and work in collaboration with the legal department to ensure HR operations are in compliance with local laws.
Insurance and Wellness Benefits
-Liaise with local insurance provider about yearly employee insurance plans including procurement of new provider at the end of the contract;
-Manage and coordinate annual employee wellness check including laising with local hospitals for wellness packages.

General Office Operations
-Work closely with HR Operations Assistant to collaborate on office administration;
-Collaborate with HR Manager and Finance team for budget recording, provident fund management and year-end tax reporting.

-Strong knowledge of Thai Labor Law is required;
-Fluent in English (written and spoken at least C1 level) and Thai communication skills;
-Bachelor’s degree preferably in Business Administration or Human Resources;
-2-4 years’ experience of HR generalist work in a fast-paced organization;
-Experience working with provident fund providers, medical insurance providers and employment-related Government organisations;
-Able to work independently or with minimum supervision on assigned tasks;
-Eager to learn new things and to develop personally and professionally in a dynamic international environment.
Nice to have:
-Familiarity with HR information system and Google workspace (sheets, documents, forms, etc).

-Interesting work with the product that allows millions of travelers to book their trips daily;
-Encourage a healthy work-life balance in a new office environment, having a flexible work schedule;
-Support employee wellness by offering: 9 days paid time off with an additional anniversary day off; Company Group Insurance covered Life, Accidental, Health IPD, Health OPD, Dental and Health Check-up & Vaccine; Personal sport allowance budget; Company gathering on team building/outing.
What should I do to dive into 12Go company culture?
Apply! Update your CV and get ready to experience the best interview flow with our top talents.
We can’t wait to see you and share this awesome adventure together!