HR Operations Specialist

Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters.  

We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.  

People – We win as a team.  

Customer – We deliver customer-centric solutions.  

Continuous Learning – We learn and always aim to be better.  

Innovation – We innovate every day.  

Results – Results matter for all of us. 

Job Title: HR Operations Specialist

Who you are: You have energy and drive in abundance, a passion for serving our customers and possess a growth mindset and love of continuous learning, with an appreciation for diverse perspectives and helping others win.

Position Overview:

As the HR Operations Specialist, you will be a critical member of the US Epredia HR team and the first point of contact for employee support in the US. You will be responsible for providing excellent service and support relative to the delivery of core HR services including Leave of Absence Management, Benefits, HR policies & procedures, onboarding, off-boarding, and HR data management. 

You will be responsible for interfacing and problem-solving with employees, leaders, and the HR team to provide transactional HR support. We are looking for an ambitious HR professional who can thrive in a fast-paced environment.

Location: This is a hybrid position based out of our Portsmouth, NH facility.

What you will do:

• Champions and facilitates an exceptional employee experience at all touch points of the employee lifecycle 

• Acts as the first HR point of contact for employee queries including leaves of absence management, benefit inquiries, pay related, US HR policies & procedures, on-boarding, off-boarding, and general HRIS (Workday) support

• Provides phone and email coverage Monday – Friday, 8-5pm EST for the US HR Service Center; provides backup to our Global team

• Manage Leaves of Absence process to include but not limited to; FMLA, State Family leave(s), Short Term Disability, Long Term Disability, Military Leave, and Workers Compensation – will partner with 3rd party disability/FMLA provider to ensure seamless employee experience

• Collaborate with the broader HR team, Centers of Excellences (COEs), and 3rd party vendors to resolve employee issues in a thorough and timely manner

• Review and process new hires, status changes, and termination requests in Workday

• Management & Tracking of programs; including Recognition programs, Tuition Reimbursement, Talent Referral, and Service Anniversaries

• Identifies ways to improve current processes and automate where possible

• Perform special projects as assigned

Minimum Requirements/Qualifications:

• Associate degree and equivalent work experience directly attributable to human resources operations support; Bachelor’s degree preferred

• 2+ years working in an HR Service Center or similar customer service equivalent role is highly preferred

• Previous experience in Leave of Absence Management; including FMLA, State Family Leaves, STD, LTD preferred

• Previous experience in Benefits Administration is preferred

• Excellent interpersonal skills needed with the ability to communicate well in a diverse work environment and at all levels of the organization

• Proficient with Microsoft Office Suite including Word, Outlook, Excel, and PowerPoint, experience using a HRIS database and reporting application; preferably Workday

• Ability to interpret and communicate HR policies, procedures, and programs

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TO ALL RECRUITMENT AGENCIES: Epredia does not accept unsolicited third-party resumes.
 

Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.