HR Operations Specialist

Description

About Roberts Resorts & Communities:

At Roberts Resorts & Communities, we make a genuine change in every life we touch. That’s why as a company, our goal comes down to this single purpose: to build community and fulfill dreams. We achieve results by being passionate, resourceful, collaborative, and committed to integrity and epic customer service.

Our growing portfolio of manufactured home communities, RV resorts, and vacation destinations provides welcoming places where residents and guests can connect, create lasting memories, and feel at home.

Position Summary:

The HR Operations Specialist supports the day-to-day operations of the Human Resources department, including payroll, benefits, leave administration, workers' compensation, employee records, HRIS administration, and employee support.

This is a hands-on role for someone who is organized, responsive, detail-oriented, and comfortable managing multiple deadlines. The HR Operations Specialist works closely with the HR Director to ensure employee information is accurate, recurring HR responsibilities are completed in a timely manner, and employees and leaders receive consistent HR support.

What you'll do:

Payroll & HRIS

• Support bi-weekly payroll processing, including reviewing timecards, PTO, unpaid time, and other payroll items.
• Maintain the payroll log throughout each payroll cycle.
• Complete new hire onboarding.
• Initiate workflows to process employee changes, including terminations, transfers, compensation changes, supervisor changes, and cost-center changes.
• Maintain accurate employee information in Paylocity.
• Maintain accurate PTO balances and complete scheduled PTO updates.
• Assist with HRIS audits and data cleanup.

Benefits & 401(k)

• Process benefit enrollments, changes, and terminations.
• Assist employees with routine benefit and 401(k) questions.
• Maintain accurate benefit records in Paylocity and carrier systems.
• Support Open Enrollment administration and employee communications.

Leave of Absence & Workers' Compensation

• Coordinate day-to-day administration of FMLA and other leaves of absence.
• Maintain accurate LOA files, documentation, correspondence, and tracking.
• Follow up with employees and managers regarding required leave documentation and return-to-work information.
• Report workers' compensation claims and maintain complete WC files and tracking.
• Follow up on open claims and required documentation.
• Escalate complex leave, accommodation, or WC matters to the HR Director.

HR Operations

• Maintain accurate employee records and personnel files.
• Process termination documentation and required notices.
• Process PINs and create the monthly Birthday and Anniversary Calendar.
• Coordinate HR notifications to IT, Accounting, and other departments.
• Prepare exit letters and other routine employee correspondence.
• Monitor the HR inbox and respond to routine employee and manager requests.
• Assist with HR compliance audits and recordkeeping.
• Support Trainual administration, including employee assignments, reporting, and completion tracking.
• Assist the HR Director with HR projects and other department initiatives.

Requirements

What it takes to succeed:

• Payroll support is accurate, organized, and completed by established deadlines, with the payroll log maintained throughout each payroll cycle.
• New hire onboarding is completed accurately and timely, ensuring employees are ready for their first day.
• Employee change workflows are initiated accurately and promptly, with complete information and supporting documentation for HR Director review and completion.
• Employee information, PTO balances, benefit records, and personnel files are accurate and current.
• Leave of Absence and Workers' Compensation cases are actively managed, with complete files, current tracking, timely follow-up, and appropriate escalation when needed.
• Termination documentation, exit letters, departmental notifications, PINs, and monthly birthday and anniversary calendars are completed by established deadlines.
• The HR inbox is consistently monitored, and employees and leaders receive timely responses and follow-through.
• Recurring responsibilities are tracked and completed without repeated reminders.
• Errors, missing information, and potential compliance issues are identified and brought to the HR Director's attention promptly.
• The HR Director can rely on the Specialist to independently manage assigned day-to-day HR responsibilities while escalating matters that require additional review or decision-making.

Qualifications

• 2–4 years of Human Resources experience, preferably in an HR Generalist or HR Operations role.
• Hands-on payroll and benefits administration experience preferred.
• Experience with HRIS/payroll systems required; Paylocity experience preferred.
• Exposure to FMLA/leave administration and workers' compensation preferred.
• Working knowledge of federal and state employment requirements.
• Experience supporting a multi-state or multi-location workforce is a plus.
• Strong attention to detail, organization, follow-through, and time management.
• Ability to handle confidential employee information appropriately.
• Strong written and verbal communication skills.
• Comfortable working independently while knowing when to escalate issues.

 Compensation & Benefits: 

• Medical, Dental, Vision
• Employer-Paid Life Insurance
• Voluntary STD, LTD, Accident, Critical Illness
• PTO + 11 Paid Holidays
• 401(k) with company match
• Inclusive community environment
• Complimentary stay at one of our resorts

Commitment to Diversity:

Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to [email protected].