About the Role:
As a Human Resources (HR) Operations Specialist, you’ll be the first point of contact for associates seeking support with HR services, policies, and procedures—via our case management system and phone. You’ll handle a wide range of inquiries, resolve issues efficiently, and collaborate with HR teams on more complex matters. This role also supports HR subject matter experts by maintaining data integrity, testing system changes, managing system tables, generating reports, and contributing to continuous improvement initiatives and HRIS upgrades.
This position is based in our Milwaukee, WI office and offers a hybrid work schedule: in-office Tuesday through Thursday, with remote work on Monday and Friday.
The Impact You’ll Make:
- Provide exceptional service by responding to associate inquiries promptly and accurately, in line with team SLA guidelines
- Escalate unresolved issues to the appropriate HR team member and ensure timely follow-up
- Document all inquiries and resolutions in the case management system
- Empower associates and managers by educating them on self-service tools like Workday
- Initiate, review, and approve daily Workday transactions
- Draft and execute HR-related agreements (eg, termination letters)
- Process invoices and prepare payment memos
- Complete forms, maintain records, and submit reports to ensure compliance with government and industry standards
- Support onboarding for new hires and rehires, including paperwork, pre-employment screenings, and administrative coordination
What You’ll Bring to Baird:
- Strong client service orientation with a commitment to confidentiality and professionalism
- At least 1 year of experience in Human Resources, Customer Service, or a related field, ideally within an HR Service Center
- Proficiency in HR systems (preferably Workday) and Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent communication and organizational skills, with a sharp eye for detail and accuracy
- A proactive, solutions-focused mindset with the ability to manage multiple priorities and deadlines
- Collaborative spirit and ability to work effectively across teams, demonstrating strong teamwork and leadership potential
#LI-TA4
Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
Skills Required
- At least 1 year of experience in Human Resources, Customer Service, or a related field
- Proficiency in HR systems (preferably Workday)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong client service orientation, confidentiality, and professionalism
- Excellent communication and organizational skills with attention to detail
- Proactive, solutions-focused mindset and ability to manage multiple priorities and deadlines
- Collaborative team player with demonstrated teamwork and leadership potential
- Experience working in an HR Service Center (preferred)
Baird Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Baird and has not been reviewed or approved by Baird.
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Retirement Support — Retirement offerings are positioned as a major strength, including a strong 401(k) with matching and profit-sharing contributions, plus access to financial planning support. Long-term wealth building is further reinforced through employee ownership and stock purchase opportunities.
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Leave & Time Off Breadth — Time-off benefits are framed as generous, including unlimited PTO in some descriptions, paid holidays, and paid volunteer time. Flex time and work-from-home options are also included as part of the broader work-life package.
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, and mental health support, alongside wellness programs and HSA/FSA options. Preventive care and employer contributions toward HSA/deductibles are highlighted as part of the design.
Baird Insights
What We Do
Founded in 1919, Baird has guided families, businesses, communities and institutions toward their financial goals for a century. Today employee-owned Baird offers wealth management, investment banking, asset management, institutional sales and trading, equity research, public finance and private equity services through more than 160 offices in the United States, Europe and Asia. Baird manages and oversees more than $305 billion in assets for clients around the world and employs more than 4,600 associates. Baird has been one of FORTUNE’s 100 Best Companies to Work For® since 2004, and is committed to policies and practices that provide equal employment opportunity at all times. These non-discriminatory practices apply to all areas of employment including: hiring, promotions, terminations, compensation, benefits and educational opportunities. “Baird” is the marketing name for Robert W. Baird & Co., Incorporated and subsidiaries and affiliates worldwide. For more information, please visit www.rwbaird.com.
