HR Operations and Systems Specialist (Hybrid - 3 days a week in Wakefield)
Hiring Range: $27.30 - $37.28
The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.
About the Team
Our HR Operations & Systems team is the engine behind accurate, reliable employee data and consistent HR processes across the company. HR partners, payroll, and benefits teams count on us for clean data and resolved discrepancies, and it's where employees turn when they need an answer, guidance or a correction. If you like knowing that the numbers tie out and the records are right, this is where that work lives.
Position Summary
The HR Operations and Systems Specialist helps keep employee data accurate and HR processes running smoothly, from data and records management to recurring reporting, audit, and compliance support, and account reconciliations. You'll split your time between employee-facing coordination and behind-the-scenes financial and data work. This role is a great fit for someone who takes pride in precision, enjoys solving problems before they become bigger issues, and wants a role where their attention to detail genuinely matters. You'll work daily in our Oracle HCM system to manage employee records and data, so comfort working in HR systems is important.
This is a hybrid position based primarily out of our Wakefield, MA office, working onsite 3 days each week. Regular time in our Brockton, MA office (2-3 days a month) is part of the role, with occasional visits to our Boston office as needed.
Key Responsibilities
Records and Data Management: Ensure data accuracy across HR systems. Maintain and correct employee organizational data in Oracle, including job codes, FLSA classifications, and seniority dates. Review information for accuracy and completeness, research discrepancies, and make or coordinate corrections as needed. Support employee records management, respond to requests for employee file documents, and perform quality-control reviews to help maintain accurate and complete employee records.
Reporting: Support recurring reporting needs across HR and the company. Prepare, validate, and distribute recurring weekly, monthly, and other scheduled HR reports. Gather and organize data from HR systems and other sources, review reports for completeness and accuracy, research discrepancies, and make or coordinate corrections before distributing.
Audit and Compliance Support: Support recurring HR audit and compliance activities, including gathering evidence and documentation, and following up on identified discrepancies. Track completion of the annual compliance course cycle and follow up on outstanding assignments. Ensure new employees complete required compliance training. Keep employment law posters current at every branch and office, ordering and distributing updates as needed.
Account Reconciliation: Audit and reconcile benefits-related general ledger accounts monthly and quarterly. Reconcile payroll funding accounts, identify and research variances, maintain supporting documentation, and partner with Benefits and Payroll teams to research and resolve discrepancies.
Administrative Support: Support recurring HR administrative activities and provide backup support for the HR Operations Coordinator.
Requirements
Education and Experience
High school diploma required; Associate's degree preferred
3+ years of progressive HR operations, HR administration, or related experience.
Experience in an HR Shared Services environment is a strong plus.
Skills and Knowledge
Background in auditing, compliance activities, account reconciliation, bookkeeping or payroll/benefits reconciliation preferred.
Proficient with Microsoft Office (Outlook, Excel, PowerPoint)
Experience working within an HRIS platform; Oracle HCM experience preferred.
Ability to build strong working relationships and handle sensitive employee information with discretion.
Strong organizational skills and the ability to juggle competing priorities.
Clear, effective written and verbal communication.
Comfort with high-volume, detail-oriented work.
A sense of urgency and follow-through when solving problems.
About Us
Skills Required
- High school diploma
- Associate's degree
- 5+ years of progressive administrative experience
- Experience working in an HR Shared Service environment
- Experience with account reconciliation, bookkeeping, or payroll/benefits reconciliation
- Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint) and Oracle HR systems or similar HRIS platforms
- Ability to develop strong working relationships and maintain confidentiality with sensitive employee information
- Strong organizational and time management skills with ability to manage multiple priorities
- Effective verbal and written communication skills
- Ability to manage high-volume, detail-oriented tasks
- Effective problem-solving skills with a strong sense of urgency
- Follow-up, follow-through, and timely resolution skills
Eastern Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Eastern Bank and has not been reviewed or approved by Eastern Bank.
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Retirement Support — A defined‑benefit pension layered with a 401(k) and ESOP/cash‑balance elements creates uncommon depth for long‑term wealth building. This retirement stack differentiates the total package versus many regional banks.
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Equity Value & Accessibility — An employee stock ownership plan adds equity participation alongside core pay and benefits. IPO‑related share allocation underscores the program’s role in total rewards.
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Inclusive Benefits Coverage — Long‑standing LGBTQ+ support and sustained recognition for equality practices indicate benefits parity such as equal partner coverage. Employee networks and an inclusion focus are positioned as integral to the overall benefits experience.
Eastern Bank Insights
What We Do
Founded in 1818, Boston-based Eastern Bank is Greater Boston’s leading local bank and the largest bank-owned independent investment advisor in Massachusetts with approximately 110 locations serving communities in eastern Massachusetts, southern and coastal New Hampshire, Rhode Island and Connecticut. Eastern provides a full range of banking and wealth management solutions for consumers and businesses of all sizes including through its Cambridge Trust Wealth Management and Private Banking divisions, and takes pride in its outspoken advocacy and community support that includes more than $240 million in charitable giving since 1994. An inclusive company, Eastern is comprised of deeply committed professionals who value relationships with their customers, colleagues and communities. Member FDIC, Equal Housing Lender Investments are not FDIC Insured • May Lose Value • Not Bank Guaranteed • Not a Deposit • Not Insured By Any Government Agency
