As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
About the Role
The Tier 1 HR Support Specialist serves as the first point of contact for employees, managers, and HR stakeholders across the APAC region.
This role is responsible for handling routine HR inquiries, providing guidance on HR policies and processes, and managing HR service requests through
ServiceNow (SNOW).
The specialist will also support Workday (WD) transactions, maintain data
accuracy, and ensure timely resolution of employee requests while delivering an exceptional employee experience.
What You Will Do
• Act as the first point of contact for HR-related inquiries across APAC via ticketing systems, email, and chat.
• Respond to employee questions related to HR policies, benefits, onboarding, offboarding, leave management, employment verification, and other HR programs.
• Manage and resolve HR cases using ServiceNow (SNOW) in accordance with established SLAs.
• Perform routine HR transactions and data updates in Workday (WD), ensuring accuracy and compliance.
• Escalate complex or sensitive cases to Tier 2 HR Operations or Centers of Excellence when appropriate.
• Maintain accurate case documentation and knowledge articles.
• Ensure compliance with company policies, regional labor regulations, and data privacy requirements.
• Collaborate with HR Business Partners, Payroll, Benefits, and other cross-functional teams to resolve employee issues.
• Identify opportunities for process improvements and contribute to knowledge management initiatives.
• Meet service quality, productivity, and customer satisfaction targets.
What You Need to Be Successful
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 4+ years of experience in HR Shared Services, HR Operations, or HR Service Delivery.
• Hands-on experience with ServiceNow case management tool.
• Working knowledge of Workday HR processes and transactions.
• Experience supporting employees across the APAC region is preferred.
• Strong customer service and stakeholder management skills.
• Excellent verbal and written communication skills in English.
• Strong attention to detail with excellent organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced, SLA-driven environment.
What Makes You Eligible
• You have a working knowledge of English.
• You are willing to travel, if necessary.
• Due to the nature of global infrastructure, you understand that flexibility in working hours is required involving late shift hours.
What We Offer
• Flexible work environment, allowing for full-time remote work one day per week for positions that can be performed outside a HARMAN or customer location.
• Access to employee discounts on world-class Harman (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Access to HARMAN Campus Fitness Center and Cafeteria
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development
The Tier 1 HR Support Specialist serves as the first point of contact for employees, managers, and HR stakeholders across the APAC region. This role is responsible for handling routine HR inquiries,
providing guidance on HR policies and processes, and managing HR service requests through ServiceNow (SNOW). The specialist will also support Workday (WD) transactions, maintain data accuracy, and ensure timely resolution of employee requests while delivering an exceptional employee experience.
What You Will Do
• Act as the first point of contact for HR-related inquiries across APAC via ticketing systems, email, and chat.
• Respond to employee questions related to HR policies, benefits, onboarding, offboarding, leave management, employment verification, and other HR programs.
• Manage and resolve HR cases using ServiceNow (SNOW) in accordance with established
SLAs.
• Perform routine HR transactions and data updates in Workday (WD), ensuring accuracy and compliance.
• Escalate complex or sensitive cases to Tier 2 HR Operations or Centers of Excellence when appropriate.
• Maintain accurate case documentation and knowledge articles.
• Ensure compliance with company policies, regional labor regulations, and data privacy requirements.
• Collaborate with HR Business Partners, Payroll, Benefits, and other cross-functional teams to resolve employee issues.
• Identify opportunities for process improvements and contribute to knowledge management
initiatives.
• Meet service quality, productivity, and customer satisfaction targets.
What You Need to Be Successful
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 4+ years of experience in HR Shared Services, HR Operations, or HR Service Delivery.
• Hands-on experience with ServiceNow case management tool.
• Working knowledge of Workday HR processes and transactions.
• Experience supporting employees across the APAC region is preferred.
• Strong customer service and stakeholder management skills.
• Excellent verbal and written communication skills in English.
• Strong attention to detail with excellent organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced, SLA-driven environment.
What Makes You Eligible
• You have a working knowledge of English.
• You are willing to travel, if necessary.
• Due to the nature of global infrastructure, you understand that flexibility in working hours is
required involving late shift hours.
What We Offer
• HARMAN FlexConnect Program, offering a flexible hybrid work environment that fosters stronger collaboration, meaningful connections, and innovation through a minimum of three in-office days per week.
• Access to employee discounts on world-class Harman (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Access to HARMAN Campus Fitness Center and Cafeteria
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and
personal development
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Skills Required
- Bachelor's degree in Human Resources, Business Administration, or a related field
- 4+ years of experience in HR Shared Services, HR Operations, or HR Service Delivery
- Hands-on experience with ServiceNow case management
- Working knowledge of Workday HR processes and transactions
- Experience supporting employees across the APAC region
- Strong customer service and stakeholder management skills
- Excellent verbal and written communication skills in English
- Strong attention to detail, organization, and time management skills
- Ability to manage multiple priorities in a fast-paced, SLA-driven environment
- Willingness to travel if necessary
- Flexibility to work late shift hours
Harman Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harman and has not been reviewed or approved by Harman.
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Healthcare Strength — Healthcare coverage is described as comprehensive, often including medical, dental, and vision plans, with HSAs/FSAs and disability or life insurance also referenced. Wellbeing support such as EAP access and onsite occupational health services is also part of the package in some regions.
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Wellbeing & Lifestyle Benefits — Lifestyle-oriented benefits include employee product discounts and region-specific perks like free fruit deliveries, Cycle to Work schemes, and meal coupons or allowances. Flexible schedules and work-from-home options are also part of the overall offering where roles and projects allow.
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Fair & Transparent Compensation — Pay is repeatedly characterized as solid or market-aligned for many roles, with salary payments described as consistent and on time. Compensation is also tied to performance in some accounts, reinforcing a perception of basic fairness for a portion of employees.
Harman Insights
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What We Do
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!
