HR Operations Specialist – Asia Pacific

Posted 2 Days Ago
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Īnd, Chamba, Himāchal Pradesh
Senior level
Big Data • Cloud • Information Technology
The Role
The HR Operations Specialist is responsible for payroll administration, managing internal HR systems, onboarding and offboarding processes, and ensuring compliance with legal and statutory requirements. They support workforce management, collaborate with technology vendors, and handle benefits administration. The role requires attention to detail, organizational skills, and the ability to work under pressure while maintaining confidentiality.
Summary Generated by Built In

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Payroll administration

  • Accountable for processing payroll by ensuring that complete and accurate data is provided to the in-country payroll vendor (ICP). Benefits administration, compliance, employee record keeping.
  • Monitors and ensures all payroll related deadlines are met and payments made on time by working closely with other teams as needed – finance, third party vendors and government agencies.
  • Manage the administration of employee compensation, including salaries, bonuses, and benefits such as medical insurance and retirement plans. Ensure timely and accurate payroll processing, tax compliance, and alignment with labor laws.

Management of all internal HR systems

  • Maintain various tools systems- Workday, ServiceNow, Kronos,

Onboarding

  • Ensures new hires are smoothly integrated into the organization. Introducing employees to the company’s culture, values, and policies while ensuring all necessary paperwork, such as tax forms and contracts, is completed.

Offboarding

  • Ensuring final pay and benefits are processed.

Compliance

  • Performs all other duties as assigned related to local legal and statutory requirements, reporting or local legal processes.
  • Ensure processes for Payroll and HR operations are documented, up-to-date and maintained with regular reviews. This also includes manager and employee-facing How To guides.
  • Provides input to and participates in educating process users (e.g., HRO suppliers, managers) on new processes and updates to existing processes.
  • Works closely with the relevant technology vendors, ICP and HRO suppliers
  • to resolve specific issues.

Workforce Management

  • Develop and maintain strong working relationships with our ICP, our HR outsourcing vendor (HRO) and our Iron Mountain Centers of Excellence (CoE) teams, as well as other stakeholders as required.
  • Assist In Country Partners, HRO and CoE as needed on day-to-day inquiries and escalations.
  • Provide Tier 3 process support for Payroll and HR Operations requests.
  • Provide Work Force Administration support where required
  • Coordinates with CoEs, HRO and ICP to ensure Tier 0 and Tier 1 documentation is maintained and work towards continuous improvement efforts where possible.
  • Supports projects related to any change in HR or Payroll vendors if required
  • Performs functional testing as required in systems (e.g.Workday), and other systems as needed
  • Participates in root cause analysis efforts to address performance deficiencies or specific issues related to Payroll and HR Operations
  • Occasionally supporting the Senior Leadership Team with ad hoc requests

Benefits Administration:

  • Partner with CoE for Insurance renewals
  • Engaging with Insurance partners for benefits administration & handling escalations

Challenges:

Dealing with a high volume of tasks and requests, adapting to different HR systems, handling confidential information securely, and balancing the needs of different stakeholders

Qualifications:

  • 5+ years’ experience in payroll area, preferable in international companies (working in Shared Services organization will be an asset)
  • Knowledge and understanding of India legal regulations and statutory requirements
  • Understanding of all required payroll cycle related reporting and obligations towards authorities
  • Ability to assume responsibility for assignments and to perform them in accordance with minimal supervision
  • Attention to details and high level quality, highly organized and able to work efficiently
  • Ability to work under pressure and according to strict deadlines
  • Demonstrating high values and ethics
  • High degree of comfort with change, with the skill to easily shift priorities to meet business needs
  • Comfort around working with different systems and reading and interpreting data.
  • Flexibility and openness to learn new things
  • Positive Team Work attitude
  • Good communication skills in English

Skills & Knowledge:

  • Attention to Detail
  • Communication Skills
  • ​Problem-Solving Skills
  • ​Organizational Skills
  • ​Technical Proficiency
  • ​Teamwork
  • Adaptability

Category: Human Resources

Top Skills

Kronos
Servicenow
Workday
The Company
HQ: Boston, MA
32,000 Employees
Hybrid Workplace
Year Founded: 1951

What We Do

Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.

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