HR Operations Senior Specialist

The HR Operations Senior Specialist is part of a global team providing HR Operations backend support taking care of, but not limited to below activities:

• Queries, requests, and issues resolution
• Data support, Maintenance and Mass Data Record support (Template creation & Validation)
• Functionality Enhancement Support
• Vendor coordination
• Updating and delivery of training material.
• HR User Training delivery
• Functionality Enhancement Support
• Regular & Custom Report preparation and support

Key Responsibilities

• Reports to HR Operations Supervisor.
• Oversees operational execution and strategy of HR Shared Services teams based on supported languages.
• Responsible for managing day-to-day operations of the Global HR Administration team by monitoring workflow and employee records and tracking service gaps.
• Continuously seeks quality and process improvement, and additional opportunities for Shared Services support which includes identification of services, collaboration with other business teams, plan development, and execution.
• Continuous focus on efficiency by managing SLA and SOP/Policy requirements.
• Drive continual process improvements focusing efforts on the achievement of “best in class” shared service center.
• Develop and maintain HR Operations knowledge for Workday application and provide application support and resolution of Tickets assigned by the HR Users/Employees.
• Use the ticket management tool to update ticket’s progress. Trouble-shoot, document User support tickets, and drive them to closure in a timely manner following FME processes.
• Maintain good working relationship with Users at all levels of the organization as well as vendors and customers, as needed, to support HR Operations query resolution.
• Execute data maintenance activities including preparation of mass record transaction templates, update supervisory organization, cost center, company, location and custom organizational structures, transaction data changes, run data audit reports etc.
• Interact with Global Support Team on incidents that require escalations.
• Actively monitor and research process gaps, conduct root cause analysis and escalate problems using defined escalation procedures.
• Updating Training & Communication material in collaboration with Global Communications and Training team to support HR Users.
• Deliver HR Operations Process and Systems user training.
• Manage SLA and revise SOP based on new requirements.
• Proper maintenance of employee records in Documentation Repository tool.
• Act as Team Leaders deputy for all team related concerns, conducts peer coaching and team huddles.
• Knowledgeable in QA methodology and conducts Internal Quality Audit.
• Participate and monitor progress of testing and parallel runs for any HRIS support.
• Will be expected to be available to provide support on an as needed basis when there are unscheduled incidents, crisis management, and scheduled maintenance. This can include nights and weekends.

Qualifications:

• Bachelor’s degree preferably Business/Psychology or any related course.
• Minimum of 3-5 years extensive experience in human resources management and HRIS support.
• With experience working in a Shared Services environment (preferably HR Shared Services).
• Enterprise Resource Planning knowledge in the following areas/modules preferred: Workday (or similar), SAP, ESP System, Ticketing Tool such as Dovetail/Service Now, Human Capital Management (HCM), HR Core, Absence & Time-off, Benefits, Compensation, Job Catalogue, HR Adm, HR IT and HR Reporting.
• Excellent understanding of HR business processes. Familiar with standard concepts, procedures and practices within HR.
• Must have excellent customer service skills and must be a problem solver with strong analytical skills and creative thinking abilities.
• An excellent team player with the ability to manage diverse stakeholder group with differing requirements.
• Excellent collaboration and ability to work cross functions and cultures beyond borders.
• Ability to manage multiple assignments and tasks simultaneously with flexibility and proactiveness.
• Proficient in working in a continuously changing environment.
• Excellent communication and interpersonal skills.
• Language capability: Fluency in English is a must both written and verbal. Ability to speak other Asian languages would be an added advantage.
• Willing to work in shifting schedule depending on business need.