Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
The HR Coordinator serves as a first line support resource, executing core HR processes, maintaining system-of-record data, and ensuring timely, compliant handling of employee requests from onboarding through offboarding.
Job title:
Job Description:
Key Responsibilities
Employee Lifecycle & HR Operations
- Execute end-to-end onboarding activities, including pre-employment requirements and new hire processing for large hiring classes
- Coordinate pre-employment requirements such as SSS, PhilHealth, Pag-IBIG, TIN registration, background checks, and medical clearances
- Prepare and manage employment contracts and documentation, including fixed-term tracking and regularization monitoring
- Support offboarding activities including clearance processing, termination documentation, and final pay coordination in partnership with Payroll
Employee Helpdesk & Transactional Support
- Serve as a first point of contact for employee HR inquiries via helpdesk or ticketing channels
- Respond to and resolve high-frequency requests including:
- Pay discrepancies and night differential questions
- Benefits enrollment and issue resolution
- Certificate of Employment (COE) requests
- Allowances, salary adjustments, and referral bonus administration
- Escalate complex or sensitive issues to HR Services Senior Manager, Payroll, or HRBP as appropriate
Data Management & Compliance
- Execute employee data changes and transactions accurately within Workday and other systems of record
- Ensure HR documentation meets local labor law and regulatory requirements
- Maintain audit-ready records for compliance-related requests and employee files
- Support regularization tracking and documentation for required decision points
Operational Support in a High-Volume Environment
- Support daily HR operational needs in a high-attrition, rapid-hiring call center environment
- Assist with batch processing for new hire classes and time-sensitive employee requests
- Partner closely with Payroll, Benefits, and Employee Relations teams to ensure seamless employee experience
Required Experience & Qualifications
- Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field preferred
- 2–4 years of experience in HR Operations, Shared Services, or HR Administration
- Experience supporting high-volume employee populations (call center or similar environment strongly preferred)
- Working knowledge of Philippine statutory requirements (SSS, PhilHealth, Pag-IBIG, TIN)
- Experience using HRIS systems (Workday experience strongly preferred)
Required Skills & Competencies
- Strong attention to detail and accuracy in data and documentation
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Solid understanding of employee lifecycle processes and HR operations
- Customer-service mindset with professionalism and discretion
- Effective written and verbal communication skills
- Ability to follow defined processes while escalating risks or issues appropriately
- Comfortable working with high transaction volumes and frequent employee inquiries
Location:
Skills Required
- 2-4 years of experience in HR Operations, Shared Services, or HR Administration
- Experience supporting high-volume employee populations (call center environment)
- Working knowledge of Philippine statutory requirements (SSS, PhilHealth, Pag-IBIG, TIN)
- Experience using HRIS systems
- Workday experience
- Bachelor's degree in Human Resources, Business Administration, Psychology, or related
- Strong attention to detail and accuracy in data and documentation
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Solid understanding of employee lifecycle processes and HR operations
- Customer-service mindset with professionalism and discretion
- Effective written and verbal communication skills
- Ability to follow defined processes while escalating risks or issues appropriately
- Experience executing end-to-end onboarding and offboarding processes
- Experience preparing and managing employment contracts, fixed-term tracking, and regularization monitoring
Sagility Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sagility and has not been reviewed or approved by Sagility.
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Healthcare Strength — The company provides medical, dental, and vision coverage along with life insurance, short- and long-term disability, Flexible Spending Accounts, and an Employee Assistance Program. Policies also indicate coverage for dependents according to local regulations and include wellness and mental health initiatives.
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Retirement Support — A 401(k) with employer contribution is part of the standard package. Role descriptions and materials consistently reference retirement plan access alongside other core benefits.
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Leave & Time Off Breadth — Paid time off is provided, and formal leave types include maternity, paternity, adoption, and bereavement in line with local regulations. Additional flexibility elements such as hybrid or work-from-home arrangements are noted in some contexts.
Sagility Insights
What We Do
Sagility is a U.S.-based, tech-enabled healthcare business process management company that supports payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care and promote health equity all while delivering cost-effective healthcare financial and clinical outcomes. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.
