HR Operations Partner

HR Operations PartnerHR Operations Partner

Job title: HR Operations Partner

Location: Sofia

Overview of the role: We are looking for a HR Operations Partner to join our dynamic HR Operations team in our Bulgaria service office. The HR Operations team plays a key role in ensuring all employees receive an efficient, professional, and best-in-class service.

Working closely with the HR Business Partners and Talent Acquisition team the Operations Partner is responsible for HR administration and is the first point of contact for policies, procedures, and HR system queries. Serve as contact for employees and answer questions regarding HR policies and procedures

Our teams work from a lively location nestled within this historic city. Enjoy the best of both worlds with winter and summer offices, tantalizing free snacks and a gaming paradise for endless entertainment.

What you’ll do:

Part of the Global Hub HR Operations Team, you will provide administrative support within the HR Operations Bulgaria team and you will be responsible for:

• Preparing labour contracts & offers, annexes, and termination paperwork, setting up background checks;

• Onboarding process and organization of first-day paper documentation;

• Supporting the relocation of people into the business;

• Form an understanding of Flutter International policies and processes

• Provide first-line support for Bulgaria-related employee queries

• Supporting people's requests for documents such as employment verifications, internally and externally, as well as, maintaining electronic HR data for new and existing employees;

• Monitor the completion of employee queries end-to-end, continually identifying opportunities to improve processes and services, whether location or process-specific.

• Provide support to specific HR-led projects and/or initiatives as cascaded down from Global HR Operations management.

• Collaborate with other Global HR Operations Partners to deliver a consistent, high-quality employee experience whilst maintaining compliance with Flutter standards and business expectations.

• Build knowledge of location and/or division-specific practices, applying this to improve the future delivery of services.

• Monitor progress against SLAs and delivery against agreed scope, performance, and timelines.

What you’ll bring:

Skills and Capabilities:

• Experience working within HR Operations with knowledge of employee lifecycle processes, handling confidential information and sensitive data.

• A detail-oriented person with a quality focus, a self-starter, and able to plan and organize your work effectively.

• Analytical mindset with the ability to identify and solve problems as required.

• Creative thinker who can innovate current processes and enjoys working in a fast-paced, changing environment

• Focused on employee experience and efficient process delivery.

• Excellent written and verbal communication skills in English.

• Comfort navigating through and processing transactions in an HR enterprise system (Workday preferred).

It’s ok if you don’t think you tick every box on this list. We love people who want to challenge themselves and are passionate about what they do. If you believe you can contribute in some areas and are eager to learn, we encourage you to apply.
 

Why choose us:

Aside from a generous base salary, we have a fantastic benefits & rewards program that is designed to encourage personal and career development.

• Discretionary annual performance bonus

• 30 days paid leave

• Health and Dental Insurance for you, your partner and your children (if you all live at the same address)

• Personal life insurance and disability coverage

• A personal interest allowance to let you learn something new or pursue a hobby

• External learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning “Power Hours” every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career

• Looking to extend your family? You will receive a cash gift of 1,000 BGN for your new addition whilst working for us

• 26 weeks primary carer leave at 100% pay & 4 weeks secondary carer leave pay at 100% pay

• A sports’ card membership valid across the country

• Discounts as a compliment form us among different services

• Monthly lunch and travel allowance

• Free snacks, fruits and drinks in the office.

Equal opportunities:

At Flutter International we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity, respecting all our uniqueness and differences.

We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at  [email protected]  .  Your journey with us is focused on ensuring you have what you need to be your best self.

Learn more about the works we are doing on Inclusion and Belonging here:  https://careers.flutterinternational.com/working-at-flutter-international/diversity-equity-inclusion/

The group:
 

PokerStars  is a proud member of the Flutter Entertainment family, a global leader in sports betting, iGaming, and entertainment. We're not just another company; we're listed on both the prestigious FTSE 100 index on the London Stock Exchange and the New York Stock Exchange (NYSE). What sets us apart is our world class brands, cutting-edge products, and our International division includes our operations in over 100 global markets and offers sports betting, casino, poker, rummy and lottery, mainly online. What truly defines us is our commitment to ensuring that the excitement of gaming and entertainment is experienced in a responsible and sustainable way. Our remarkable team of over 8,000 colleagues drives this vision, spread across 28 offices worldwide.