HR Operations Manager

HR Operations Manager

Location: Hybrid - New York, NY office

Job Type: Full-time

Full-time Salary Range: $120K - $135K

About Us

Jaan Health is a software company focused on leveraging accessible technology and artificial intelligence (AI) to drive better healthcare outcomes for patients while addressing the increasing cost and profitability challenges facing the healthcare industry. Our SaaS platform, Phamily, provides healthcare systems and physicians with an AI-powered virtual care platform that enables them to efficiently and easily manage the chronic conditions and general healthcare needs of their patients between office visits, while also increasing their own reimbursement and financial sustainability in the process. Phamily helps transform healthcare from reactive, episodic treatment to proactive care management. We have helped tens of thousands of patients since our founding. We need your help to serve even more patients and revolutionize healthcare delivery!

At Jaan Health, we value high-performance teams, and we want to work with people that embody our foundational competencies:

- Curiosity: A keen sense of intellectual, emotional, and social curiosity paired with a passion for learning and evolving in a dynamic, entrepreneurial setting. We are firm believers that challenging the status quo is essential and that innovative ideas can emerge from anyone.

- Collaboration: Each interaction should be meaningful, respectful, and foster enthusiasm for future teamwork.

- Execution-oriented: You take complete ownership of your responsibilities, demonstrating the bravery to innovate, acknowledge setbacks, and reassess your strategies.

Role Summary

We’re looking for an experienced and forward-thinking HR Operations Manager to join our People team and help scale our HR infrastructure to meet the growing needs of our business and people. You will lead and partner on the development, implementation, and continuous improvement of operational processes and systems that support the full employee lifecycle—from recruiting  to offboarding. This role ensures our HR operations are compliant, secure, data-driven, and built to scale, while also providing a seamless employee experience. This is a hands-on individual contributor role partnering with cross-functional stakeholders and building the foundation of our core HR functions including compensation, benefits, HRIS, payroll, and compliance.  This role will report to Vice President, Talent Management. 

Key Responsibilities

• Design and perform end-to-end implementation and administration of core HR operations (e.g., payroll through PEO, compensation, benefits, performance management, L&D).
• Optimize scalable HR processes across the employment lifecycle
• Develop and implement methodologies, templates, and toolkits to support operational excellence.
• Provide expert employee relations guidance to managers and employees on HR policies, procedures, and best practices.
• Lead HR projects from planning through execution, ensuring milestones are met on time and within budget.
• Ensure compliance with U.S. federal, state, and local employment laws.
• Administer and optimize the HRIS ensuring accurate and secure employee data.
• Maintain privacy, security, and compliance standards for employee data and ensure required reporting and filings are completed accurately and on time.
• Develop dashboards and reports for senior leadership on service delivery, compliance, and workforce planning.
• Track and report on key HR metrics and trends, identifying insights to inform strategy and improve the employee experience.
• Act as a point of contact for HR-related inquiries, ensuring timely and effective resolution.

Requirements

• 5+ years of progressive HR Operations and leadership experience 
• Experience with HRIS platforms (e.g., JustWorks, Lattice,  EasyLlama, or equivalent) and HR analytics tools
• Strong knowledge of U.S. employment laws and regulatory requirements
• Demonstrated success in process improvement, HR service delivery, and project management
• Tech-savvy and systems-oriented, with a passion for building and scaling infrastructure
• Excellent communication, collaboration, and stakeholder management skills
• Bachelor's degree in Human Resources, Business Administration, or related field (Master’s degree or HR certifications preferred) or equivalent work experience

Our Compensation & Benefits:

• Competitive compensation commensurate with experience
• Potential to earn equity based on performance
• We embrace a remote working environment
• Medical, Dental, and Vision coverage for employees and dependents at a nominal cost 
• Vision coverage for employees and dependents at a nominal cost
• Paid Maternity Leave
• FSA and Dependent Care saving account options
• 401(k)
• A collaborative work environment

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You will be part of a smart, self-aware, humble team dedicated to improving healthcare.

Jaan Health and Phamily provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.