The Global HR Operations team plays a critical role in delivering an exceptional employee experience across the entire employee lifecycle. We are responsible for providing efficient, compliant, and people-centric HR services while continuously improving the way we work. As an HR Operations Manager for the Hong Kong market, you will lead day-to-day HR operations and ensure seamless delivery of HR services across onboarding, employee lifecycle management, benefits, payroll coordination, immigration, and offboarding.
Beyond operational excellence, you will identify opportunities to improve processes, leverage technology, and simplify workflows to enhance both employee experience and operational effectiveness. This role is ideal for someone who enjoys solving problems, thrives in a fast-paced environment, exercises sound judgement, and is motivated to continuously learn, improve, and drive meaningful change.
- Lead and oversee end-to-end HR operations across the employee lifecycle for Hong Kong, ensuring services are delivered accurately, compliantly, and with a strong focus on employee experience.
- Oversee onboarding processes to deliver a positive and welcoming employee experience, including first-day preparation and orientation programmes.
- Manage day-to-day HR operational activities, including employee lifecycle changes, offboarding, benefits administration, payroll coordination, immigration (IANG, Employment Visa, business visa), employment documentation, audit and statutory submissions.
- Own HK statutory compliance — HK Employment Ordinance, MPF enrolment and contributions, salaries tax (IR56B/E/F/G filings), statutory leave and benefit calculations.
- Maintain the integrity of HR systems and employee data, ensuring accurate records and adherence to governance and compliance requirements.
- Partner closely with HR Business Partners, Payroll, Finance, Legal, IT, and external vendors to resolve operational challenges and deliver consistent, high-quality HR services.
- Identify opportunities to simplify processes, improve ways of working, and leverage technology or automation — including AI tools — to enhance operational efficiency and employee experience.
- Analyse operational issues to identify underlying causes, recommend practical solutions, and implement improvements that strengthen service quality and operational effectiveness.
- Prepare and analyse HR operational metrics and reports to support decision-making and monitor service performance.
- Lead or support HR projects and process improvement initiatives, taking ownership to deliver high-quality outcomes within agreed timelines.
- Bachelor's degree in Human Resources, Business, or a related discipline.
- 5–7+ years of relevant experience in HR Operations, with at least 3 years specialising in the Hong Kong market.
- Strong command of the HK Employment Ordinance, MPF regulations, salaries tax requirements, and statutory benefit obligations — able to advise stakeholders, not just process.
- Proven experience managing immigration matters in HK (IANG, Employment Visa, dependent visas).
- Experienced in a fast-paced, high-growth, or multinational environment — comfortable with ambiguity and shifting priorities.
- Strong critical thinking and sound judgement, with the ability to analyse information and make balanced decisions independently.
- Curious and solution-oriented, with a focus on identifying root causes and improving processes.
- Resilient and execution-focused, able to manage competing priorities and deliver results without losing accuracy.
- Proactive in driving process improvements and leveraging technology — including AI tools — to enhance efficiency.
- Excellent stakeholder management and communication skills, with the ability to collaborate across teams and seniority levels.
- Fluent in English and Cantonese (written and spoken); Mandarin an advantage.
- High level of professionalism, integrity, and discretion in handling confidential employee information.
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
Skills Required
- Bachelor's degree in Human Resources, Business, or related discipline
- 5-7+ years HR Operations experience, with at least 3 years specialising in the Hong Kong market
- Strong command of HK Employment Ordinance, MPF regulations, salaries tax requirements and statutory filings (IR56B/E/F/G)
- Proven experience managing Hong Kong immigration matters (IANG, Employment Visa, dependent visas)
- Experience with payroll coordination, benefits administration, and maintaining HR systems/employee data integrity
- Experience in fast-paced, high-growth or multinational environments and comfortable with ambiguity
- Fluent in English and Cantonese (written and spoken)
- Mandarin language ability
- Proactive in driving process improvements and leveraging technology (including AI tools)
- High level of professionalism, integrity, and discretion handling confidential employee information
OKX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OKX and has not been reviewed or approved by OKX.
-
Fair & Transparent Compensation — Pay is considered competitive or above market, especially in engineering, product, and legal roles across major hubs. This positioning is consistently cited as a major attraction for candidates.
-
Healthcare Strength — Role descriptions indicate comprehensive medical, dental, vision, life, and disability coverage, with employer-paid premiums in some cases. Health coverage is highlighted alongside core benefits like PTO and parental leave.
-
Wellbeing & Lifestyle Benefits — Allowances for education and fitness, meal perks and snacks, team-building budgets, and structured learning programs are described across locations. These extras enhance the total rewards package beyond base pay.
OKX Insights
What We Do
Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX’s vision is a world of financial access backed by blockchain and the power of decentralized finance.
