HR Operations Intern

HR Operations Intern (German & English)
The HR Operations intern is the first point of contact for Managers and Employees at all levels of the organization, regarding HR policies, HR life cycle processes and Workday system questions or issues. He/she is responsible for answering and handling inbound calls and cases from internal customers on HR related issues, as well as redirect questions to other, appropriate HR resources such as Payroll, Talent Management, Talent Acquisition, and Compensation & Benefits.

Kickstart Your HR Career as an HR Operations Intern

Are you enthusiastic about employee’s HR processes? Do you want to gain hands-on experience in a vibrant, international environment? Join our HR Operations team in Amsterdam and make a real impact on our employees' lives!

Why This Is an Opportunity You Don’t Want to Miss:  

• Gain valuable experience in the HR Operations area for the EMEA region.

• Collaborate with a diverse team & internal stakeholders.

• Develop your skills in data management, internal customer service, compliance, and communication—setting the foundation for a thriving HR career!

What You’ll Do:  

• Provide accurate, consistent, and timely responses via telephone, and HR case management system.

• Ensure that every question or issue is entered as a case in the case management system & maintains customer contact until the case has been resolved or is transferred to another relevant party for resolution such as Talent Management, Talent Acquisition, Work Place Practices, Compensation & Benefits, Payroll and Global Mobility.

• Support workforce administration processing, data input and verification of required documentation on the designated HR employee life cycle activity such as: new hires, terminations, transfer, promotions, salary changes, transfers, personal data changes, position management, job title changes, supervisor changes, department changes or any other job changes. This includes the production of employment contracts, termination letters, transfer letters, salary change notifications, employment testimonials, any other relevant addenda, on-boarding and off boarding.

• Respond to and troubleshoot employee and manager-related workforce transactions and issues.

• Direct employees and managers to the appropriate online support materials, reports, tools systems, and/or vendors, if applicable.

• Escalate/elevate complex cases to other functions such as the Payroll Specialists, Benefits Administrator, Recruiter, Compensation analyst, HR Business Partner, etc, with deeper subject matter expertise, when additional research or interpretation is required.

What We’re Looking For:

You:

• Are pursuing a bachelor’s degree or have relevant experience, and are enrolled at a credited university for the duration of the internship (6 months up to 1 year).

• Fluent English. In addition, fluent Polish, French, German, Spanish, Dutch and other European languages would be highly desirable.

• Good communication skills, both written as well as spoken.

• Excellent customer service and administrative orientation.

• Ability to work independently as well as a team player in a highly collaborative environment.

• Effectively manage confidential data, and professional work with colleagues in establishing and adhering to data governance standards.

Additional Information:

Nature of the contract: Internship

Duration of the contract: 6-12 months

Location: Amsterdam

Work flexibility: Hybrid

Internship allowance: 1.000,00 EUR monthly

Join Us and Grow:
Be part of a passionate, innovative team dedicated to supporting our people and shaping our benefits programs. If you're organized, eager to learn, and eager to make a difference - let’s connect!