The HR Operations Effectiveness Analyst is responsible for implementing and supporting processes and solutions, used by the HR Operations team, to effectively meet HR division and Center of Excellence requirements while providing for the operational needs of the Product Operating Model.
The incumbent must demonstrate strong verbal and written communication skills and the ability to work independently and partner effectively. The incumbent will be relied on to deliver on key initiatives and must develop and manage work plans/roadmaps.
The incumbent will be responsible to articulate opportunities and resources required, initiate work and provide progress updates and track metrics/create dashboards to offer insights for decision-making and measure performance.
DUTIES & RESPONSIBILITIES:
- Manage content/knowledge tools and resources and ensure information is accurate, accessible, and up to date
- Partner on continuous improvement (CI) initiatives, including root case analysis and process improvement
- Administer operational workflow efficiency
- Seek input from COE partners and HR Operations team members and jointly Identify risks and implement and monitor HR Operations controls
- Work with leadership to establish performance metrics, partner to create dashboards and communicate performance outcomes
- Complete Quality Assurance evaluations of HR Service Center Representatives
- Solicit feedback from business process owners and enhance process by which operational business tasks are completed
- Onboard/transition processes from COE and other partners to be administered by HR Operations
- Partner with cross-functional entities to improve the employee experience with process and technology, deliver value and provide excellent client service
- Model Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes.
QUALIFICATIONS & SKILLS:
Required:
Bachelor’s degree in human resources, business, psychology, communications, or related field; or equivalent work experience
3+ years of experience in Human Resources, HR Operations, or related area
Strong strategy execution/implementation, organization, and project management skills with demonstrated ability to adapt to change and reprioritize plans
Strong business acumen, and strength in execution with excellence
Data-driven decision maker with strong personal and professional judgement
Strong collaboration skills with the ability to partner with others at all levels within the organization
Experience in a contact center environment with a solid understanding of HR processes and practices
Ability to quickly learn, manage, and improve complex business processes
Strong organization and attention to detail with a focus on accuracy, documentation, and compliance
Effectively manage competing priorities and shifting demands
Maintain structure and accountability while remaining adaptable to change
Team player - actively collaborate and support the team during peak workloads or transitions
Communicative and work well independently
Proficient in MS office products, including Word, Excel, PowerPoint, and Outlook
Demonstrated ability to manage sensitive information with discretion and uphold the highest standards of confidentiality
Ability to travel occasionally for key meetings or initiatives
Preferred:
- Workday experience
- Case Management tool experience
- Familiarity with financial services
- Strong knowledge of key messages, insights, and data visualization techniques
- Ability to articulate and represent a complex strategy in a simple and understandable manner
- Experience with foundational HR data, HR concepts/practices, HR information systems and applications
- A strong interest in growing and developing in the HR field; strong research and analytical skills are a plus
- Continuous Improvement / Lean Six Sigma experience
Pay Transparency
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.
#RemoteSkills Required
- Bachelor's degree in human resources, business, psychology, communications, or related field or equivalent work experience
- 3+ years of experience in Human Resources, HR Operations, or related area
- Strong strategy execution, implementation, organization, and project management skills
- Strong business acumen and execution focus
- Data-driven decision making and strong judgment
- Strong collaboration skills and ability to partner at all levels
- Experience in a contact center environment with understanding of HR processes
- Ability to quickly learn, manage, and improve complex business processes
- Strong organization, attention to detail, accuracy, documentation, and compliance focus
- Ability to manage competing priorities and shifting demands
- Maintain structure and accountability while remaining adaptable to change
- Team player who collaborates and supports during peak workloads or transitions
- Effective verbal and written communication; able to work independently
- Proficient in MS Office products (Word, Excel, PowerPoint, Outlook)
- Demonstrated ability to manage sensitive information with discretion and confidentiality
- Ability to travel occasionally for key meetings or initiatives
Thrivent Financial Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thrivent Financial and has not been reviewed or approved by Thrivent Financial.
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Retirement Support — Retirement programs featuring both a 401(k) and a pension are highlighted as a standout element that strengthens total rewards. These offerings are perceived to enhance long-term security across many roles.
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Leave & Time Off Breadth — Time off provisions including PTO, company holidays, volunteer time, and paid parental leave are frequently called out as robust. These elements support work–life balance and overall satisfaction.
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Healthcare Strength — Medical, dental, vision, and wellbeing resources are consistently described as comprehensive. Plan options, including high-deductible and traditional choices, offer flexibility to fit different needs.
Thrivent Financial Insights
What We Do
At Thrivent, we do work that matters—and we're reimagining financial services in ways that help individuals and communities thrive. With the belief that money is a tool, not a goal, we help over 2 million clients make the most of all they’ve been given through financial advice, insurance, investments, banking and generosity programs. As a Fortune 500 company with a 100-year legacy, Thrivent is committed to helping people build their financial futures and live more generous lives in their communities and beyond. For more information, visit thrivent.com. You can also find us on Facebook, Twitter and Instagram. See our social media privacy policy and page guidelines at thrivent.com/privacyandsocial.
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