HR Operations Coordinator – Contract Role

Welcome to Entain – one of the world's leading companies in sports betting, gaming, and interactive entertainment! We're not just transforming industry but also redefining how we work together. Innovation, team spirit, and enjoying our work are our top priorities. If you're eager to work in a dynamic, international environment, you're in the right place!  

Our team in Sofia is looking for a People Operations Coordinator to support our team during a maternity leave period. This is a contract role, offering hands-on experience in a fast-paced international environment. If you're excited about HR operations and ready to dive into meaningful work from day one, we’d love to hear from you.

As part of our established Global People Services and Operations team, we are committed to delivering a seamless and positive employee experience throughout the entire employee lifecycle for over 600 people in Bulgaria. Our focus is on developing efficient, streamlined people processes and systems while leveraging technology to its full potential.

You will provide high-quality query support and people services to employees and managers across the employee lifecycle. This includes offering expert advice and guidance through our case management system ServiceNow. Your ability to deliver exceptional support will be instrumental in maintaining a positive employee experience.

• Good experience in HR operations or people services (onboarding, offboarding, internal transfers, promotions, etc.) 

• Good understanding of local labor laws and ensuring compliance in HR matters

• Comfortable using technology and skilled in using HR case systems like ServiceNow or Oracle HCM

• Familiar with HRIS and testing processes like SRT and UAT

• Clear and confident communicator, both written and spoken

• Strong at solving problems and handling tricky HR situations

• Works well with other teams (e.g. Tier 1, Tier 3, Payroll, Legal, IT)

• Detail-oriented and organized, keeping accurate records and overall employee files

• Can handle multiple cases, stay on top of priorities, and work under pressure

• Aware of ways to improve processes and make operations smoother

• Comfortable using Microsoft Office tools like Excel, Outlook and Teams

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. We also offer:

• Group Bonus Plan
• Private Medical Insurance – Personal Cover
• Food vouchers – 150 BGN per month 
• Dental Allowance – 200 BGN per year, 100 BGN during probation 
• Annual Holiday – 25 days annually, plus local public holidays 
• Additional ‘It’s Your Game’ day off 
• Entain & Enhance days – 2 paid days off to focus on your professional or personal development 
• Volunteering (2 additional days)
• Life Insurance
• Personal Disability Insurance
• Critical Illness Insurance
• Multi-Sport Card – Self Contribution 
• Hybrid working – 2+ days in the office 
• Christmas bonus
• Transport cost assistance
• Utilities cost assistance
• Sharesave Scheme 
• Paid subscription to the mental wellbeing app Unmind 
• Amazing social events and Christmas party 

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.