About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job DescriptionThe HR Operations Case Management Lead will be responsible for gathering business requirements, designing, and guiding the HR Case Management solutions. This role requires a strong understanding of HR Service Delivery (HRSD) principles and the ability to collaborate with cross-functional teams to deliver business process improvements. The ideal candidate will have experience in ServiceNow or other case management platform configuration, administration, and integration with various systems.
Responsibilities:
Collaborate with stakeholders to gather and analyze business requirements, translating them into technical specifications and solutions within the ServiceNow platform.
Manage the intake of requirements and design of ServiceNow Case Management modules and enhancements.
Partner with BTS, DDS, and vendor partners to configure and customize ServiceNow applications, including workflows, forms, etc.
Provide expert guidance and best practices for utilizing ServiceNow capabilities to drive business process optimization.
Lead and perform data analysis and reporting to support decision-making and identify improvement opportunities across platform.
Collaborate with HRSD process owners and other stakeholders to improve existing services and processes.
Develop and maintain detailed business requirements documentation, including design specifications, initial story drafts and procedures.
Provide training and support to users for new or modified features and functionalities.
Stay current with industry trends and advancements in ServiceNow technology to continually improve service offerings.
Bachelor’s degree in Human Resources, Computer Science, Information Technology, or a related field, or equivalent experience.
5 + years of experience in Human Resources, HR Operations with prior system and platform
experience, including case management and ServiceNow HRSD module configuration or similar platforms.
8 years work experience.
Strong understanding of HR Operations and HRSD processes and best practices.
Proven experience in system design, scripting, and application customization.
Proficiency in system functionality, technical design and process improvement.
Excellent problem-solving skills with a keen eye for detail.
Effective communication and collaboration skills with the ability to work effectively in a diverse team environment.
ServiceNow certifications (such as Certified System Administrator or Certified Implementation Specialist) are preferred.
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Skills Required
- Bachelor's degree in Human Resources, Computer Science, Information Technology, or related field or equivalent experience
- 5+ years experience in Human Resources or HR Operations with platform/case management experience (ServiceNow HRSD or similar)
- 8 years work experience
- Strong understanding of HR Operations and HRSD processes and best practices
- Proven experience in system design, scripting, and application customization
- Proficiency in system functionality, technical design and process improvement
- Excellent problem-solving skills and attention to detail
- Effective communication and collaboration skills
- ServiceNow certifications (e.g., Certified System Administrator or Certified Implementation Specialist)
AbbVie Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AbbVie and has not been reviewed or approved by AbbVie.
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Retirement Support — 401(k) contributions include a dollar-for-dollar match up to 6% plus an additional annual company contribution tied to age and service. Company-paid life insurance and other financial protections further strengthen long-term security.
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Parental & Family Support — Paid leave programs include up to 12 weeks at 100% for parental leave and separate paid caregiver leave, with eligibility after six months where noted. Adoption and surrogacy reimbursements and family-building resources add further support.
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Healthcare Strength — Health coverage begins on day one with medical, dental, vision, mental health, and prescription benefits, and preventive care covered at 100%. Options such as HSAs/FSAs and coverage for spouses/domestic partners and children up to age 26 broaden accessibility.
AbbVie Insights
What We Do
AbbVie is a global biopharmaceutical company focused on creating medicines and solutions that put impact first — for patients, communities, and our world. We aim to address complex health issues and enhance people's lives through our core therapeutic areas: immunology, oncology, neuroscience, eye care, aesthetics and other areas of unmet need.
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