Zendbox is a fast-growing, tech-led eCommerce fulfilment and distribution business in Kent. We help ambitious brands scale by delivering smart, reliable warehousing and logistics solutions - and we’re now looking for an experienced HR Operations Assistant to support our next stage of growth.
About the Role
We are seeking a motivated and ambitious HR professional to support our Human Resources, Operations and Resource Management teams. This role plays a key part in the smooth running of our warehouse operation by leading recruitment, onboarding, training, performance management, absence management, workforce planning and overall people development.
Sitting at the heart of a fast paced, high growth ecommerce warehouse, you will help drive performance, quality and efficiency while supporting the development of our operational teams. If you are proactive, people focused and passionate about delivering results through strong workforce and resource management, we want to hear from you
Key Responsibilities
People Operations
- Lead recruitment for warehouse and operational roles.
- Manage end to end onboarding and induction processes.
- Maintain accurate employee records, contracts and HR documentation.
- Support training plans, skills development and performance review cycles.
- Support managers with disciplinary, grievance and capability cases.
- Lead absence management, including monitoring attendance, generating reports, conducting return to work meetings and supporting managers with long term or repeated absence cases.
- Respond to day to day HR queries from employees and managers.
- Assist with HR reporting, compliance tasks and payroll support.
Performance, Resource and Operational Support
- Monitor performance data and work with managers to achieve operational targets.
- Produce labour planning using existing software and forecasts aligned to operational demand.
- Ensure timesheet accuracy and support scheduling requirements.
- Promote a positive workplace culture focused on communication, wellbeing and accountability.
- Uphold safety, compliance and best practice across the warehouse environment.
Requirements
- Experience in a fast paced, high volume warehouse, fulfilment or operational environment.
- Previous HR, people management or resource planning experience.
- Strong communication skills with the ability to influence, coach and support managers.
- Excellent organisational and documentation skills.
- Experience managing absence processes, including return to work meetings and attendance improvement plans.
- Ability to analyse people, performance and labour data to support decision making.
- Proactive, resilient and comfortable working in a dynamic environment.
- Passion for people development, culture and continuous improvement.
Requirements
- Experience in a fast paced, high volume warehouse, fulfilment or operational environment.
- Previous HR, people management or resource planning experience.
- Strong communication skills with the ability to influence, coach and support managers.
- Excellent organisational and documentation skills.
- Experience managing absence processes, including return to work meetings and attendance improvement plans.
- Ability to analyse people, performance and labour data to support decision making.
- Proactive, resilient and comfortable working in a dynamic environment.
- Passion for people development, culture and continuous improvement.
Benefits
- Competitive salary £34,000 - £38,000 (DOE)
- Private healthcare and company pension
- Employee benefits platform
- 22 days holiday plus bank holidays
- Career development and the opportunity to grow with a fast-scaling business
- Supportive, ambitious culture where you can influence how we do things
Skills Required
- Experience in a fast-paced, high-volume warehouse, fulfilment, or operational environment
- Previous HR, people management, or resource planning experience
- Strong communication skills with the ability to influence, coach, and support managers
- Excellent organisational and documentation skills
- Experience managing absence processes, including return-to-work meetings and attendance improvement plans
- Ability to analyse people, performance, and labour data to support decision-making
- Proactive, resilient, and comfortable working in a dynamic environment
- Passion for people development, culture, and continuous improvement
What We Do
Zendbox has built an unrivalled reputation for providing a game-changing fulfilment solution to eCommerce brands. Our mission is to help online businesses simplify their eCommerce operations so they can save costs, maximise their time, and deliver the best fulfilment experiences to their customers. This grants online brands the freedom to focus on what matters most: growing and scaling their business. With our award-winning 3PL service, we take care of the whole fulfilment process for eCommerce businesses, including: 📦 Picking, packing & shipping 🏢 Warehousing & inventory management ↪️ Customer returns management ...and so much more! ----- Here's how Zendbox works: #1: We connect to your eCommerce channels #2: Send your stock to our world-class fulfilment centres #3: Sell to your customers worldwide #4: We pick & pack your orders #5: We dispatch your orders #6: Your customers are delighted! ----- Are you ready to elevate the fulfilment experience for your customers? Get in touch today!
