HR Operations Analyst

We’re looking for an HR Operations Analyst to join our Human Resources team at MBPS. In this role, you are expected to process and monitor Workday transactions such as job changes, position updates, compensation changes, hires, and terminations.

Position Responsibilities: 

• Manage and monitor a wide range of Workday transactions (job/position changes, compensation updates, hires, terminations) while ensuring data accuracy through audits and validations.
• Provide first‑level support to employees and managers for Workday navigation, self‑service tasks, and troubleshooting issues.
• Handle Workday ticket queues, collaborate with COE to meet SLAs, and support system updates through testing, impact analysis, and documentation maintenance.
• Recommend and implement process improvements, exercising sound judgment in situations not covered by standard procedures or guidelines.
• Communicate effectively with cross‑functional teams, offering process guidance and delivering clear, customer‑focused support.

Required Qualifications: 

• 2–5 years of experience in Human Resources/Workday Systems and strong understanding of HR processes and employee lifecycle workflows
• Background handling Workday and/or Salesforce                       
• Bachelor’s degree in human resources, Business, Information Systems, Computer Science, or related field.
• Amenability to work on mid shift            

Preferred Qualifications: 

• Proficiency in Microsoft tools 
• Demonstrates effective communication skills, both verbal and written, with the ability to clearly convey information and ideas to diverse audiences. 
• Ability to apply critical thinking and problem-solving skills in a work environment. 

When you join our team: 

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].