HR Operations Analyst 2

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

The Impact of an HR Operations Analyst 2 to Coupa:

The HR Operations Analyst plays a vital role as a key member of the HR Operations team. This role will be dedicated to maintaining and enhancing the overall quality of HR data globally in Dayforce. Acting as an employee advocate to handle complex employee inquiries or escalated issues, maintaining reports to support deep HR analytics, and performing additional HR administrative duties to support the overall HR service delivery. This role will require leveraging your technology, analytical and data expertise to perform the various duties of the role. The ideal candidate will be extremely flexible, technology and process-focused, and enjoy an environment where priorities may shift from day-to-day. The HR Operations Analyst will also help streamline processes, optimize system functionality, and enhance the employee/company experience through collaboration and innovative, outside-the-box thinking. 

What You'll Do:

• Maintain employee data and perform updates/edits to employee HR data Coupa’s global HCM from hire to retire
• Develop and manage standardized HR reports in the HR Systems to include weekly headcount reports, compliance, stock grant reports, any/all other data reports to support general HR queries
• Utilize and work within a case management tool for handling and prioritizing requests to ensure SLA is achieved
• Support new hire onboarding process including onboarding paperwork, employment verification, other HR Operations related tasks
• Create, update, and maintain personnel files, ensuring appropriate documentation and electronic file maintenance
• Focus on improvement of the employee user experience and driving a self-service model across various platforms
• Work with cross-functional teams to collect documentation for legal or compliance-related initiatives
• Analyze and compare data using tools such as Excel to draw conclusions and/or recommend courses of action
• Develop and communicate job aids, end-user operating guides, and business processes
• Support HR systems releases, identify impact and enhancement opportunities associated with a new release, and communicate appropriately with key stakeholders
• Develop processes to audit, analyze, resolve, and mitigate current and future issues
• Implement continuous improvement procedures that ensure the problem does not occur again or recommend products or services to better meet customers' needs
• Stay on top of local and global employment law to ensure alignment with Company policies and procedures

What You Will Bring to Coupa:

• Bachelor's in Business Administration, Human Resources, or related experience
• 3-5 years of experience in an HR operation or HR shared services organization
• Experience in working in a high-tech industry and fast-paced global environment
• Demonstrated ability to work collaboratively with remote team members in various time zones
• Ability to function independently with minimal supervision
• Experience with Ceridian (Dayforce), or other HR Systems
• Experience providing back-office administrative and transactional support for different types of HR functions
• Experience in using case tools for request handling and being accountable for SLA metrics for measuring performance
• Must have the ability to remain focused, professional, tactful, committed to confidentiality, and discrete when handling sensitive and/or confidential information
• Proficient in Microsoft Excel (must know Vlookup and Pivot Table) and other Microsoft Office and Google suite products
• High-energy, is driven, articulate and friendly personality with a customer-service mindset
• Effective written and verbal communication skills

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At Coupa, we celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. 

Please be advised that inquiries or resumes from recruiters will not be accepted.

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