HR & OFFICE MANAGER

Company Description

Expert Institute is a high-performance, results-driven company committed to exceptional service, innovation, and continuous improvement. We thrive on collaboration and accountability and we all inherently have a relentless focus on exceeding client expectations. Our business, both growing and profitable, runs on a sales engine that is high-energy and performance-driven.

We believe our people, culture, and core values are the foundation of our success.

Job Description

As the HR & Office Manager, you will play a pivotal role in workplace culture, employee development, and office operations in our Milwaukee office in the heart of the Third Ward. This role requires a dynamic, people-first professional who can drive talent development, engagement, and HR initiatives while maintaining an upbeat yet organized and efficient office environment.

What You’ll Be Doing

Office & Operations Management

• Oversee office supply orders, deliveries, and staff lunch coordination.

• Address office-related concerns proactively to maintain a positive work environment.

Employee Engagement & Workplace Culture

• Develop and lead initiatives that enhance employee morale, retention, and workplace culture while being seen as a source of positivity in the office.

• Organize business and social events to foster team cohesion.

• Serve as the Sponsor for the Events Committee, providing vision and support.

• Champion diversity, equity, and inclusion in everything we do at Expert Institute.

• Use formal and informal employee feedback, such as engagement and exit surveys, to drive meaningful improvements.

HR & Talent Development

• Act as a liaison between employees, management, and the rest of the HR team to ensure seamless communication.

• Play an active role in recruiting, onboarding, and workforce planning for the Milwaukee office.

• Provide guidance on employee relations matters, partnering with HR as needed.

Training & Development

• Design, coordinate, and deliver customized training programs forall staff including sales professionals at all experience levels.

• Contribute to company-wide learning & development initiatives across all locations.

• Drive talent development using behavioral assessments (e.g., Predictive Index, CliftonStrengths, DISC).

• Enhance our performance management framework, including career paths, competencies, and feedback mechanisms.

• Build and/or improve scalable learning programs, such as new hire onboarding and mentorship programs.

Leadership & Communication

• Set the tone for work ethic, accountability, and leadership within the office.

• Bring energy, positivity, and a solutions-driven approach to every challenge.

• Use strong written and verbal communication skills to develop engaging presentations and strategic communications.

Qualifications

What We’re Looking For

We need a people-first professional who:

• Will act as a role-model for professionalism and self-motivation.

• Thrives in a fast-paced, high-performance environment.

• Has a passion for employee engagement, training, and professional development.

• Excels in event planning, team-building, and workplace culture initiatives.

• Maintains confidentiality and professionalism in all HR-related matters.

• Values civility and professionalism (e.g., a “please and thank you” mindset).

• Can adapt and apply best practices from different organizational experiences.

• Works resourcefully in a dynamic, fast-paced environment where we get a lot done every day without a large corporate infrastructure.

Additional Information

All your information will be kept confidential according

What We Offer

• Competitive salary, including an annual discretionary bonus.

• Comprehensive benefits (medical, dental, vision, disability, life insurance, mental health support).

• Paid time off and company-paid holidays.

• 401(k) retirement plan with an employer match.

Why Join Us?

This is an opportunity to make a real impact in a growing company with a strong Milwaukee presence. If you’re excited about shaping company culture, driving employee engagement, and leading training initiatives, we’d love to connect!

to EEO guidelines.