Description
The Human Resources Manager is responsible for the daily oversight and administration of human resources operations for the hotel environment. This role focuses heavily on employee benefits administration, workforce coordination, recruiting and onboarding, legal compliance, and maintaining organized, accurate employee records and HR processes.
This position supports both hourly and management team members while helping ensure the hotel remains compliant with all applicable employment laws and operational standards. The role requires strong organization, discretion, follow-through, and the ability to communicate clearly and professionally across departments.
Requirements
· Plan, coordinate, and direct the administrative functions of an organization.
· Recruit, interview, reference, and hire candidates for open positions.
· Analyze, coordinate, and design training classes for management.
· Interpret and enforce company policies and employment laws. Support management in enforcing policies and laws, including appropriate discipline.
· Assist in disciplinary actions that may result in suspension or termination.
· Plan and coordinate general meetings, associate gathering, holiday parties, and incentive programs.
· Maintain hotel associate personnel files.
· Assist in resolving various personnel issues.
· Complete monthly reports as required.
· Maintain community contacts for recruiting and marketing purposes.
· Assist in the maintenance insurance benefits for eligible associates.
· Be readily available to answer associate questions.
· Maintain positive attitude with associates and applicants.
· Responsibility for all personnel administrative paperwork and documentation.
· Maintain close working relationships with management team.
· Participate and attending weekly or monthly meetings.
The Le Meridien and Sheraton Charlotte Hotels is an equal opportunity/AA/Disability/Veteran employer.
Skills Required
- Plan, coordinate, and direct administrative HR functions
- Recruit, interview, reference check, and hire candidates
- Analyze, coordinate, and design training classes for management
- Interpret and enforce company policies and employment laws
- Support management in enforcing policies, including discipline
- Assist in disciplinary actions that may lead to suspension or termination
- Plan and coordinate meetings, associate gatherings, holiday parties, and incentive programs
- Maintain hotel associate personnel files and all personnel paperwork/documentation
- Assist in resolving various personnel issues and employee relations matters
- Complete monthly HR reports as required
- Maintain community contacts for recruiting and marketing purposes
- Assist in maintenance of insurance benefits for eligible associates
- Be readily available to answer associate questions and provide support
- Maintain close working relationships with the management team
- Participate in and attend weekly or monthly meetings
- Demonstrate strong organization, discretion, follow-through, and clear professional communication
What We Do
StepStone Hospitality specializes in the management of full-service hotel and restaurant operations, aiming to create asset value for owners through a combination of hands-on operations, strategic asset management, and food and beverage expertise.









