HR Manager/Recruiting Partner

Where You Fit In:

At SugarAI, we’re redefining how businesses build meaningful customer relationships—and that starts with both exceptional talent and a strong employee experience. This role sits at the intersection of HR partnership and talent acquisition, playing a critical role in shaping how we attract, hire, and support our people in the UK and across the region. 

You’ll be the primary HR presence in the UK and a key driver of full-cycle recruiting, acting as a trusted partner to employees, managers, and leadership. This is a hands-on, high-impact role where you’ll balance operational excellence with genuine relationship-building. 

Our UK team is at an important moment, with the opportunity to strengthen engagement, rebuild trust, and elevate both hiring and employee experience. Success in this role requires someone who combines strong HR expertise, recruiting capability, and the ability to influence and connect with people at all levels. 

This role is based in our Solihull office with a hybrid schedule (2 days onsite). 

Impact You Will Make In the Role:

HR Partnership & Employee Experience 

• Serve as the trusted first point of contact for UK employees and managers on all people-related matters 

• Build strong, credible relationships across our Solihull office by being a visible, approachable, and trusted presence 

• Partner with managers globally to navigate UK employment law and manage employee matters effectively  

• Lead employee relations cases (performance, conduct, absence, grievance) with sound judgment and confidence 

• Drive the design and execution of key people programs and tailoring global frameworks for the UK or supporting global rollouts.  

• Support efforts to strengthen culture, rebuild trust, and improve overall employee experience 

• Maintain accurate HRIS records and ensure compliance with UK and EU data regulations 

 
Talent Acquisition 
 

• Own full-cycle recruiting across key functions (Engineering, Product Management, Sales, Marketing, and more), from intake through offer  

• Partner closely with hiring managers to define hiring needs and execute effective, practical recruiting strategies 

• Build and maintain strong talent pipelines using proactive and creative sourcing strategies  

• Drive momentum and accountability across searches, ensuring alignment, speed, and quality outcomes  

• Deliver a thoughtful, high-quality candidate experience that reflects SugarAI’s brand and values  

• Maintain accurate data and reporting within the ATS (Lever)  

 
Stakeholder Partnership & Advisory 
 

• Act as a trusted advisor to managers—coaching, challenging, and improving both people and hiring outcomes  

• Support global managers in understanding UK-specific practices and regulations  

• Contribute to policy development, compliance tracking, and broader HR initiatives 

• Act as a secondary HR business partner across Europe, providing coverage and continuity when needed 

What You Will Bring:

• 4+ years of combined HR generalist and/or recruiting experience in a fast-paced environment 

• Strong, practical knowledge of UK employment law  

• Experience handling employee relations matters independently and confidently 

• Proven ability to manage full-cycle recruiting with strong hiring manager partnership 

• Ability to build trust and credibility quickly with employees and leaders  

• Ability to manage multiple priorities with ownership, accountability, and urgency  

• Strong stakeholder management and influencing skills  

• Comfort operating as a solo HR presence in-country, with good judgment on when to escalate 

• Experience operating in a distributed or global organization  

• High level of professionalism and discretion with confidential information  

• Strong organizational skills with attention to detail and a people-first mindset 

Preferred Qualifications:

• CIPD Level 5 or above  

• Experience in a high-growth or PE-backed SaaS environment  

• Experience supporting distributed or international teams