Sutherland is seeking a reliable and detail-oriented person to join us as Human Resources Manager (HRBP) that will help us shape our organization’s culture by taking the lead in establishing and executing Human Resource strategies that will offer support and boost engagement. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job DescriptionHR Manager (HRBP) in this role get to:
- Maintain and understand the pulse of the site and/or programs.
- Partner with the with the Business & Functional stakeholders: To establish and execute HR strategies that drive business performance.
- Drive operational excellence in key HR practices: And lead initiatives driving employee engagement, retention, and development. The role also contributes to positive internal branding.
- Analyze and design solutions that address chronic performance challenges.
- Formulate initiatives to improve: Retention, satisfaction and engagement.
- Reward Strategy - Understands, communicates, and applies reward strategy
- Employee Relations Applies employee relations and employment practices in order to create a positive, ethical, effective work environment
- Reporting and Analytics - Produce and deliver standard (monthly, quarterly, and annual) and customized HR reports. Deep understanding of HR data, demographics and business KPIs
- Manage Disciplinary, grievance and compliance processes and respective investigations.
- 7+ years of experience in the HR field
- At least 3 years HR Operations experience within the BPO industry
- Bachelor’s degree in psychology, business administration, industrial engineering, law, or related fields.
- Self-management skills, proactiveness in developing trust and professional rapport with employees and team members; work as a team-player.
- Ability to multitask and prioritize in a fast-paced environment with ever-changing focuses.
- Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner.
Interested candidates must be willing to work onsite in Clark, Pampanga.
Skills Required
- 7+ years of experience in HR
- At least 3 years HR Operations experience within the BPO industry
- Bachelor's degree in psychology, business administration, industrial engineering, law, or related field
- Willingness to work onsite in Clark, Pampanga
- Ability to multitask and prioritize in a fast-paced environment
- Strong verbal and written communication skills
- Self-management and ability to build trust and professional rapport; team player
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
