About our company
Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.
Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.
Learn more at www.confiemx.com
Responsible for the accurate
execution of core Human Resources administrative processes, ensuring data
integrity and compliance with internal policies and applicable labor
regulations.
This role focuses on
operational support within HR processes, acting under defined guidelines and
ensuring timely and accurate execution of employee lifecycle activities in
high-volume environments.
1. Execute
employee lifecycle transactions (hires, changes, terminations, and updates)
following established processes and controls.
2. Maintain
accurate employee records across HR systems, ensuring data consistency and
completeness
3. Support
administrative processes related to social security and statutory compliance
(IMSS, Infonavit, Fonacot), ensuring timely updates.
4. Perform
updates in IDSE and other required platforms under supervision and defined
procedures.
5. Receive
and document employee-related inquiries or concerns and escalate cases to the
appropriate HR level.
6. Provide
basic guidance to employees based on established policies and procedures.
7. Ensure
proper documentation and tracking of employee cases.
8. Execute
administrative activities related to employee movements (salary updates,
benefits changes, internal transfers).
9. Support
data validation and documentation required for compensation and benefits
processes.
10. Provide
documentation and administrative support for labor compliance requirements.
11. Assist
in the preparation of information for labor inspections (STPS) and internal
reviews.
12. Ensure
all records are properly stored and traceable for compliance purposes.
13. Maintain
organized, audit-ready documentation of employee records and transactions.
14. Provide
required information during internal and external audits.
15. Follow
established processes to ensure compliance with internal controls and
regulatory requirements.
16. Generate
standard HR reports (headcount, employee movements, etc.) under defined
formats.
17. Maintain
data accuracy and flag inconsistencies to senior HR team members.
18. Provide
administrative support to HR, Payroll, and Recruiting teams.
19. Maintain
effective communication with internal stakeholders to ensure timely execution
of processes.
Requirements
- 1–2 years of experience in Human Resources or
administrative roles.
- General knowledge of HR processes and employment
regulations
- Experience in employee administration or HR
operations is preferred.
- Basic knowledge of HR systems (TRESS or similar
is a plus)
- Familiarity with IMSS, Infonavit, Fonacot,
and IDSE processes is desirable.
- Intermediate Excel skills
- Windows,
Office: Word, Excel, Power - Intermediate
- 1-2
years of experience in Human Resources or administrative role
Benefits
- Competitive weekly salary
- Legal benefits
- Christmas bonus
- Savings fund
- Profit sharing (PTU)
- Vacation days
- Vacation premium
- Extra paid days off
- Private medical insurance and preventative care
- Friendly work environment
- Financing and discounts at local restaurants and coffee shops
- Growth opportunities
Skills Required
- 1-2 years of experience in Human Resources or administrative roles
- General knowledge of HR processes and employment regulations
- Experience in employee administration or HR operations is preferred
- Basic knowledge of HR systems
- Familiarity with IMSS, Infonavit, Fonacot, and IDSE processes is desirable
- Intermediate Excel skills
What We Do
Confie is the largest independent personal lines insurance agency and broker in the United States, operating as a leading call center in Tijuana that provides customer service, back office support, and sales for US insurance companies.
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