Company Description
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job Description
- Handle and resolve 2nd level incidents/tickets in the Service Management Tool, based on priority and quality for the HR applications
- Investigate recurrence and patterns of support needs in order to design holistic solutions. Liaise with subject-matter experts where escalation is needed
- Collaborate with Global Application Support Specialist, IT developers and other support teams
- Contact with the vendor for any alignments, issues, case/incidents creations, SLA follow-up
- Coordinate with other 1st level groups for consultation hours, best practices etc
- Preparation of technical documentation and updating for Troubleshooting and 1st level
- Preparation of training materials, provide training sessions whenever required
- Supporting the onboarding of new team members
- Analysis and coordination or release management (new releases, features and enhancements)
- Conduct testing activities such as: preparation of testing scenarios, reviewing test cases, testing in different instances, updates on testing tool, documentations, exploratory testing etc.
- Creating and maintaining tracking files
- Maintenance of test data & test users, system cleaning activities
- Content creation and managing application related community and docupedia
- Continuous process improvement, collaborations and regular alignments with relevant stakeholders for topics such as: Interfaces, Data Security etc
- Acquire and build-up knowledge of dependant applications or systems
- Support any Ad-hoc activities or new work-packages.
- Project Support (if necessary for any roll out activities)
- Supporting project managers in Lisbon for the further roll-out´s in the countries
- Preparation of pre-roll out activities including change and communication management
Qualifications
Any graduation Two year or more experience with SAP Sucessfactors & SAP HCM (Optional) Ability to work in multiple time zones Logical, structured, proactive approach to IT solutions Service mindset: empathy, patience and positivity to provide solutions to internal clients Global disposition, team focus and strong (intercultural) communication skills to be effective in international virtual teams Flexibility and resiliency to adapt to a growing and fast-changing work environment Detail orientation and drive to be a thorough and persistent investigator Proficiency in using MS office tools Very Fluent English, both written and spoken (C1 level), German would be an asset
Additional Information
4-5 yrs
Top Skills
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
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Imprint: www.bosch.com/corporate-information
Privacy statement: www.bosch.com/data-protection-notice
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