The Role
Partner with operations and HR leaders to manage employee relations, investigations, performance and talent management, HR program administration, engagement initiatives, compliance recordkeeping, exit interviews, and HRIS support across multiple business units.
Summary Generated by Built In
Job Summary & Responsibilities
As an HR Generalist with Ryman Hospitality Properties (RHP) and Opry Entertainment Group (OEG), you will partner closely with Operations and HR leaders to provide support for all HR related disciplines and initiatives. You will represent the HR department with prompt and courteous service when interacting with employees and leaders on various employee services and employee relations needs. You will investigate employee concerns and make recommendations for appropriate solutions that support fair and consistent company culture.
- Guide employees and leaders in the research, documentation and resolution of employee issues and concerns through coaching, counseling and discipline up to and including separation of employment. Ensure appropriate documentation is completed and gathered for employee relations initiatives.
- Perform routine tasks to administer, support, and execute human resource programs including but not limited to disciplinary matters, disputes and investigations, performance and talent management, productivity, recognition, and engagement, occupational health and safety, and talent acquisition.
- Coordinate employee feedback initiatives throughout multiple venues/business units to drive company culture and employee engagement. Maintain an active presence in business units to provide direct support and guidance.
- Coordinate employee engagement initiatives throughout multiple venues/business units to drive company culture and employee engagement.
- Manage the exit interview process. Identify relevant trends and report to department leadership.
- Complete personnel-related transactions and maintain associated records and audits for compliance with applicable labor laws or regulations. Ensure policies and procedures are implemented fairly throughout business units and aligned with company culture.
- Prepare various confidential reports and respond to appropriate audits. Manage sensitive employee information with professionalism and discretion.
- Communicate with various levels of employees regarding HR issues or inquiries. Monitor and manage the HR email and department phone number responses.
- Manage and resolve routine employee relations issues. Partner with HR leadership in the resolution of moderately complex employee issues.
- Conduct effective, thorough and objective investigations. Ensure appropriate documentation is completed and gathered for employee relations initiatives.
- Create and maintain standard operating procedures (SOPs) for department and related functions in partnership with leadership and stakeholders.
- Assist in administering the performance management system. Provide technical support to employees, including running reports and system troubleshooting.
- Perform other duties as assigned.
Education
- High school diploma or equivalent required
- Degree in Human Resources or related field preferred
Experience
- 2+ years' experience in human resources required
- Employee relations or related field experience preferred
Knowledge, Skills and Abilities
- Effective interpersonal, verbal, and written communication skills
- Strong organizational skills and attention to detail, with the ability to manage multiple concurrent workstreams to meet deadlines
- Strong analytical and problem-solving skills, and ability to balance priorities in a changing environment
- Sound judgement and excellent customer service
- Proven ability to establish trust and demonstrate integrity, professionalism, and confidentiality
- Skilled in conflict resolution
- Familiarity with employee labor laws
- Thorough knowledge of federal, state, and company-level employment laws, policies, and procedures
- Proficient in Microsoft Office. Ability to quickly learn various HRIS and talent management systems
Licenses / Certifications
- HR Certification preferred
Physical Requirements
Speak and hear for in-person and virtual communications and use of both near and distance vision for computer work, document review. Prolonged periods of sitting at a desk and working on a computer with some walking and standing for office/property navigation. Frequently lift/carry up to 25 lbs. Continually use gross motor skills with frequent use of bi-manual dexterity and fine motor skills for computer use.
Working Conditions
In-office position based in a corporate environment with individual workspaces and shared common areas which support focused work while encouraging regular interaction among colleagues. Moderate background noise typical of a collaborative office setting. Occasionally work within the entertainment, hotel, or restaurant venues.
Skills Required
- High school diploma or equivalent
- Degree in Human Resources or related field
- 2+ years experience in human resources
- Employee relations or related field experience
- Effective interpersonal, verbal, and written communication skills
- Strong organizational skills and attention to detail
- Ability to manage multiple concurrent workstreams to meet deadlines
- Strong analytical and problem-solving skills
- Sound judgment, professionalism, confidentiality, and customer service
- Skilled in conflict resolution
- Familiarity with employee labor laws and thorough knowledge of federal and state employment laws, policies, and procedures
- Proficient in Microsoft Office
- Ability to quickly learn various HRIS and talent management systems
- HR Certification
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The Company
What We Do
Opry Entertainment Group is a preeminent live entertainment and media company dedicated to country music lifestyle fans globally. Guided by an unparalleled country music legacy, the company connects artists and fans through unforgettable live experiences, iconic venues, and powerful storytelling. Their portfolio includes world-famous brands such as the Grand Ole Opry, Ryman Auditorium, ACL Live, and Ole Red, supported by a commitment to innovation and excellence in hospitality and media.
