Code and Theory is a strategically driven, digital-first agency that lives at the intersection of creativity and technology. We solve complex consumer and business challenges with end-to-end solutions that flex to meet the needs of today’s ever-changing digital landscape.
As our business continues to evolve, we are looking for an HR Generalist, People Operations who will play a critical role in ensuring our people processes run smoothly and consistently. Reporting to and supporting the Senior Director of HR, this role is essential to maintaining operational excellence across the employee lifecycle - from onboarding and performance management to payroll coordination and day-to-day manager support.
This is a hands-on role for someone who enjoys being in the details, solving problems in real time, and serving as a trusted resource for employees and managers alike. You will help ensure that our HR operations are organized, compliant, and responsive - enabling our teams to focus on delivering exceptional work for our clients.
While this role is hybrid, it is based in the New York tri-state area and requires candidates to be in office 2-3 days per week.
WHAT YOU'LL DO
- Support the Senior Director of HR in executing core HR initiatives and managing day-to-day operations
- Serve as a first point of contact for managers and employees on HR-related questions, policies, and processes
- Assist in managing employee relations matters, including gathering information, supporting investigations, and helping implement fair and compliant solutions
- Support performance management processes, including goal setting cycles, documentation, performance conversations, and improvement plans
- Provide hands-on support to managers in navigating people challenges, escalating complex matters as needed
- Partner with our Payroll Lead and Central Payroll team on payroll matters, ensuring accurate data submission, timely processing, and resolution of employee inquiries
- Support annual open enrollment, assist employees with benefits-related questions, and help resolve issues in partnership with external vendors as needed
- Maintain and optimize HR systems and employee records, ensuring data accuracy and compliance
- Assist with onboarding and offboarding processes to ensure a seamless employee experience
- Support internal trainings, communications, and broader HR projects such as policy updates and process improvements
WHAT YOU'LL NEED
- Progressive HR experience, ideally within a creative, tech, or fast-paced environment
- Experience supporting HR operations
- Strong interpersonal and relationship management skills with a service-oriented mindset
- Working knowledge of employment law and employee relations best practices
- Highly organized with strong attention to detail and follow-through
- Ability to manage multiple priorities while maintaining accuracy and responsiveness
- Strong written and verbal communication skills
- Proactive, adaptable, and comfortable working in a dynamic environment
- 2-3 days per week in our NYC office
ABOUT US
Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.
Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.
The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.
The base compensation range for this role is $90,000 – $120,000 and spans multiple levels. We're open to hiring at the level that best matches the right candidate's experience. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, budget, and location.
Skills Required
- 5-7 years of progressive HR experience, ideally within a creative, tech, or fast-paced environment
- Experience supporting HR operations
- Strong interpersonal and relationship management skills with a service-oriented mindset
- Working knowledge of employment law and employee relations best practices
- Highly organized with strong attention to detail and follow-through
- Ability to manage multiple priorities while maintaining accuracy and responsiveness
- Strong written and verbal communication skills
- Proactive, adaptable, and comfortable working in a dynamic environment
- Hybrid work requirement: 2-3 days per week in our NYC office
What We Do
Code and Theory is a strategically driven, digital-first creative agency that lives at the intersection of creativity and technology. We solve consumer and business problems across the entire customer journey that flex to meet the ever-changing needs of consumer expectations. We put the user, their behaviors and needs, at the center of everything we do — from our proprietary research methodologies, to product development processes, to how we create brand, channel and messaging strategies. Our goal is simple: to solve our clients business problems. We bring big ideas to life by looking holistically at brand ecosystems where digital plays a prominent role in driving the consumer from first-touch through to conversion to relationship deepening over time. We identify gaps in the consumer journey and opportunities in culture that require products, services or communications to fill. We work across categories, ranging as far and wide as health care (Pfizer, Sanofi, Reach MD, Bioreference Laboratories) to financial services (JP Morgan Chase, Prudential, Morgan Stanley, First Data) to cpg (Mars, Unilever, Johnson & Johnson) to technology companies (Facebook, Xerox, Samsung, Comcast) to culture brands (adidas, H&M). And because our DNA is in publishing — we’ve embedded in over 135 newsrooms in the past decade — we bring unique expertise in understanding how content is created, distributed and optimized, including our work with CNN, NBC News, NBC Sports, and Bustle Digital Group. At Code and Theory, we strive to only be limited by our own ambition and creativity. We believe in pushing our creativity beyond the easy and obvious answers in order to deliver the solutions that are right for our clients, their businesses, and their consumers.
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