Chewy is seeking an HR Generalist to support our Clayton, IN fulfillment center! This role is designed as a hybrid between an HR Administrator and HR Business Partner, combining hands-on HR support with advisory responsibilities. The HR Generalist offers a broad range of HR services, including employee relations, compliance, and data-driven insights. They provide policy mentorship and collaborate with site leadership to build engagement and improve the Team Member experience.
Are you a collaborative HR professional who thrives in both execution and partnership? Join us to help shape the people experience in our high-volume operations environment.
Shift: Monday-Thursday, 1:00 PM-11:30 PM
What You'll Do
- Interpret and apply HR policies and procedures, maintaining compliance with federal, state, and local employment laws.
- Act as a primary HR contact for Team Members and managers, addressing questions on policies, programs, and day-to-day HR matters.
- Support employee relations by advising leaders on performance issues, disciplinary actions, and policy violations; conduct and document low-to-moderate risk investigations, raising complex cases as needed.
- Provide coaching and guidance to managers to build leadership capability, reinforce Chewy's culture, and improve workplace effectiveness.
- Maintain data integrity across HR systems; create and analyze reports to identify site trends (e.g., turnover, attendance, engagement) and recommend actions to leaders.
- Support key HR processes including onboarding, leave of absence/ADA accommodations, benefits, immigration, contingent workforce needs, and exit interviews.
- Partner with COEs and HRBPs to implement company-wide HR programs, tailoring for fulfillment center needs.
- Conduct and/or support HR-related training sessions (e.g., compliance, performance management, DEI awareness).
- Recognize patterns in HR inquiries and collaborate on policy updates or training opportunities to address root causes.
- Contribute to site-level engagement and retention strategies by collecting and sharing feedback, survey results, and exit interview data.
- Serve as a culture ambassador, modeling Chewy's Operating Principles and influencing positive Team Member relations.
What You'll Need
- Bachelor's degree in Human Resources, Business Administration, or related field; or equivalent experience.
- 3+ years of HR experience, ideally in fulfillment, manufacturing, distribution, or other high-volume operational settings.
- Solid knowledge of employment law and HR compliance practices.
- Excellent communication and interpersonal skills, with ability to build trust at all levels of the organization.
- Proven ability to handle sensitive employee issues with discretion, sound judgment, and professionalism.
- Experience using HR metrics and data insights to influence business decisions.
- Strong problem-solving skills, with ability to operate in a fast-paced and changing environment.
- Self-starter who can prioritize effectively and work independently while collaborating cross-functionally.
- Occasional travel may be required across fulfillment center locations.
#LI-Onsite
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
