The Role
The HR Generalist supports employee relations, recruiting, onboarding, and reporting while fostering a positive employee experience. Acts as an HR partner for Customer Support teams and manages compliance and auditing processes.
Summary Generated by Built In
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
The Human Resources Generalist is the onsite HR partner for the Customer Support organization, including Technical Customer Care, Integration Support, Revenue Cycle Support, and Workforce teams, supporting both exempt and non-exempt employees. While based in the Minnesota office, the role is part of the centralized People & Culture team and aligned to HR strategy, policies, and priorities.
This position builds trusted relationships with business leaders while maintaining neutrality and acting as a connector between local needs and HR goals. Operating with a high degree of autonomy, the Generalist plays a key role in delivering a consistent and equitable employee experience across supported sites. This is a full-time, onsite role with occasional travel to Miami and other future office locations.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Duties
- Employee Relations & Compliance
- Serve as the first point of contact for employee relations issues in the Minnesota office and other in-office locations.
- Conduct investigations and document findings; provide recommendations and escalate as appropriate.
- Support managers with progressive discipline, coaching, and performance management up to final warnings.
- Partner with WFM and managers to track time and attendance trends; escalate ongoing concerns.
- Assist with Workers' Compensation matters: complete First Report of Injury within 24 hours and notify appropriate stakeholders.
- Post and monitor immigration and compliance notices; alert HR Operations when updates are needed.
- Identify workplace trends and make recommendations to the HRBP.
- Recruiting & Hiring Support
- Collaborate with the Talent Acquisition team to support high-volume hiring for exempt and non-exempt roles
- Manage candidate movement through applicant tracking systems, including opening roles, updating statuses, and coordinating with Talent Aquisition
- Conduct initial phone screens for rep-level roles to assess candidate fit and hiring readiness
- Follow up on internal referrals and maintain early-stage candidate communication
- Coordinate onsite interviews and contribute to a positive, professional candidate experience
- Onboarding & Orientation
- Partner with HR and Enablement to support onboarding for TCC and other in-office teams
- Coordinate with CIT and managers to ensure new hires have equipment, system access, and workspace setup
- Provide in-person first-day support and serve as a resource for new hires
- Serve as backup facilitator for new hire orientation
- Maintain onboarding documentation and manager-facing FAQs
- Reporting & Auditing
- Liaise with internal teams to obtain and organize HR reports (e.g., headcount, onboarding progress, ER case activity)
- Conduct audits of employee data in ADP and learning systems (e.g., WorkRamp) and escalate discrepancies
- Monitor documentation compliance and assist in follow-up tracking
- Identify trends and deliver actionable insights to the HRBP
- Employee Experience, Recognition & Belonging
- Support employee recognition efforts; collaborate with TCC leaders to build a formal recognition and rewards program
- Track anniversaries, promotions, and key milestones across supported sites
- Serve as the on-site Belonging lead for the Minnesota office: gather feedback, lead team-building events, and support company-wide engagement initiatives
- Assist with the mentorship program by supporting mentor/mentee matching, gathering feedback, and recommending improvements
- Maintain updated HR resources, FAQs, and tools that support manager success and employee clarity
Other Job Duties
- Other duties as assigned by supervisor or HHA exchange leader
Travel Requirements
- Travel 10-25%, including overnight travel
Required Education, Experience, Certifications and Skills
- 3+ years of progressive HR experience, ideally in a generalist capacity
- Strong background managing employee relations cases, including conducting investigations and making independent recommendations
- Proven ability to work independently, exercise sound judgment, and serve as a trusted advisor to managers and employees
- Hands-on experience with HRIS platforms (ADP required), learning platforms (e.g., WorkRamp), and applicant tracking systems
- Experience supporting hourly and exempt employees across multiple sites or teams
- Excellent communication and relationship-building skills, with an elevated level of professionalism and discretion
- Highly organized with attention to detail, follow-through, and a proactive approach to problem solving
- HR certification (e.g., SHRM-CP, PHR) preferred but not required
- Bachelor’s degree not required; relevant experience and demonstrated capability are prioritized
- Other Requirements:
- Must work full-time onsite in the Minnesota office
- Must be willing and able to travel to Miami and other future offices as needed
The base salary range for this US-based, full-time, and exempt position is $60,000-$70,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
Top Skills
Adp
Workramp
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The Company
What We Do
At HHAeXchange, we believe that healthcare should be simple, effective, and transparent.
Since 2008, HHAeXchange has been at the forefront of delivering better homecare by helping payers and providers achieve operational efficiency, increase compliance, and improve patient outcomes.
Today, HHAeXchange is the premiere homecare management software for the Medicaid LTSS population. Our acquisition of Annkissam, a leading provider of enterprise software for self-direction services, allows us to deliver the most complete, end-to-end homecare management solution in the market.
We act as the single source of truth in connecting providers, payers, and members through our intuitive web-based platform, enabling unparalleled communication, transparency, and visibility.
