The Human Resources Generalist is Oliver Hospitality is a hands-on partner for the full employee lifecycle. This role owns accurate, on-time payroll for hourly and salaried team members across our properties, including tipped employees, and keeps Paycom data clean and compliant.
Alongside the Corporate Director of Human Resources, the Generalist supports recruiting, onboarding, benefits, employee relations, compliance and HR reporting. The ideal candidate is detail-driven, comfortable with deadlines, and brings a hospitality-minded approach to serving managers and team members.
Essential Duties: Payroll (Lead)
- Serve as the lead payroll processor and Paycom subject-matter expert; own each payroll cycle end to end.
- Review and reconcile timecards with property managers before each processing deadline; resolve missed punches, edits and exceptions.
- Enter and audit new hires, terminations, pay rate changes, deductions and garnishments in Paycom alongside the property leaders.
- Process off-cycle payments, final pay and corrections in line with state final-pay laws.
- Administer benefit, 401(k) and other deductions; reconcile to carrier and vendor invoices.
- Partner with Paycom on payroll tax filings, deposits and agency notices; support year-end processing, W-2s and audits.
- Maintain Paycom configuration: pay codes, earning and deduction codes, accrual policies, schedules and approval workflows.
- Train property managers on Paycom timekeeping, approvals and self-service tools.
- Write and maintain payroll procedures, calendars and controls; train and document a backup so payroll runs without interruption.
Recruiting and onboarding
- Post openings, screen applicants and coordinate interviews with hiring managers.
- Prepare offer letters; manage background checks, I-9 and E-Verify.
- Run new-hire onboarding in Paycom and lead or support orientation.
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Employee relations
- Serve as a first point of contact for team member questions and concerns.
- Advise managers on coaching, performance and corrective action; support investigations.
- Support terminations, separation paperwork and exit interviews.
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Benefits and leave
- Support open enrollment, new-hire enrollment and life-event changes.
- Administer FMLA, ADA accommodations, workers' compensation and other leaves.
- Respond to unemployment claims and verification requests.
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Compliance and records
- Maintain accurate personnel files and HRIS records in Paycom.
- Keep federal, state and local postings, policies and filings current (EEO-1, ACA reporting, OSHA logs).
- Track wage and hour, tip and minor labor law changes affecting hospitality operations.
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HR programs and reporting
- Support performance reviews, compensation changes and recognition programs.
- Assist with handbook updates, training and engagement initiatives.
- Produce HR metrics such as turnover, headcount and time-to-fill.
- Perform other duties as assigned.
Required
- 3+ years of HR generalist experience, including 2+ years leading or processing multi-state or multi-location payroll.
- Hands-on experience processing payroll in Paycom (or a comparable platform such as ADP, UKG or Paylocity, with willingness to master Paycom quickly).
- Working knowledge of FLSA, state wage and hour law, tip credit rules, and payroll tax basics.
- Strong Excel skills (VLOOKUP/XLOOKUP, pivot tables) and comfort with reconciliations.
- High accuracy, sound judgment and discretion with confidential information.
Preferred
- Bachelor's degree in Human Resources, Business, Accounting or a related field.
- Hospitality, hotel or restaurant HR/payroll experience, including tipped employees.
- Paycom certification or experience as a Paycom system administrator.
- SHRM-CP, PHR or Fundamental Payroll Certification (FPC/CPP).
- Accuracy under deadline pressure
- Clear, friendly communication with managers and hourly team members
- Confidentiality and integrity
- Organization and follow-through across multiple properties
- Problem solving and process improvement
Work is primarily performed in an office setting with extended computer use. Occasional travel to Oliver Hospitality properties is required. Some flexibility in hours is needed around payroll deadlines, holidays and year-end. Must be able to lift up to 25 lbs occasionally.
Equal Opportunity StatementOliver Hospitality is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law.
This description outlines the general nature of the role and is not an exhaustive list of duties. Duties may change based on business needs.
Skills Required
- 3+ years of HR generalist experience, including 2+ years leading or processing multi-state or multi-location payroll
- Hands-on payroll processing experience in Paycom or a comparable platform such as ADP, UKG, or Paylocity
- Working knowledge of FLSA, state wage and hour law, tip credit rules, and payroll tax basics
- Strong Excel skills, including VLOOKUP/XLOOKUP and pivot tables, with reconciliation experience
- High accuracy, sound judgment, and discretion with confidential information
- Bachelor's degree in Human Resources, Business, Accounting, or a related field
- Hospitality, hotel, or restaurant HR/payroll experience, including tipped employees
- Paycom certification or experience as a Paycom system administrator
- SHRM-CP, PHR, Fundamental Payroll Certification, or Certified Payroll Professional certification
What We Do
Oliver Hospitality is a Nashville-based hotel and restaurant management company founded in 2009. The company specializes in hotel development, management, project management, and advisory services, focusing on creating thoughtfully crafted experiences. Its mission is to transform old and new properties into engaging, thoughtful spaces, inspiring memories through genuine guest experiences, tailored service, and intentional design.
