HR Generalist

Posted Yesterday
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Jacksonville, FL, USA
In-Office
Mid level
Aerospace
The Role
Serve as an HR advisor to employees and managers, handling employee relations, workplace investigations, performance management, coaching, engagement initiatives, compliance, onboarding, leave management, recruitment support, benefits backup, and HRIS administration. The role requires strong employment-law knowledge, judgment, confidentiality, communication skills, advanced Excel and UKG proficiency, and 3–5 years of HR experience.
Summary Generated by Built In
What You’ll DoEmployee Relations & Investigations
  • Serve as a trusted advisor to employees and managers on workplace concerns and HR matters
  • Conduct fair, thorough, and timely investigations into employee complaints (e.g., misconduct, harassment, policy violations)
  • Provide recommendations and partner with leadership on appropriate outcomes
  • Promote a respectful, inclusive, and compliant work environment
  • Support employees and managers across a variety of HR functions and serve as a key backup for benefits administration, while also assisting with leave management, workplace investigations, recruitment, onboarding, compliance, and HRIS administration.

Performance Management
  • Partner with leaders to manage and improve employee performance
  • Coach managers on performance conversations, feedback, and accountability
  • Support the development of performance improvement plans (PIPs) and corrective actions
  • Ensure consistency and fairness in performance practices
  • Assist with performance review cycles and goal-setting processes
Employee Engagement
  • Support engagement surveys and action planning
  • Analyze feedback and recommend solutions to improve employee experience
  • Assist with recognition programs and internal communications
  • Partner with leaders to strengthen morale and retention
HR Compliance & Support
  • Interpret and apply HR policies and employment laws (ADA, FMLA, EEOC, etc.)
  • Maintain confidentiality while handling sensitive employee information
  • Support onboarding, offboarding, and broader HR initiatives
What You Bring
  • 3–5 years of HR experience, with strong emphasis on employee relations, investigations, and performance management
  • Solid knowledge of employment laws and HR best practices
  • Strong coaching, conflict resolution, and communication skills
  • Ability to navigate sensitive situations with professionalism and sound judgment
  • Strong team orientation and collaboration skills
  • Advanced level utilization of Excel and other HR systems 
  • English required and Spanish a plus. 
  • Must be a U.S. Citizen or Green Card holder. 
  • Experience with UKG required. 

Nice to Have:

  • Bachelor’s degree in HR, Business, or related field
  • HR certification (SHRM-CP, PHR, etc.)
  • Work experience in the aviation/MRO industry
Why Join Us
  • Opportunity to make a meaningful impact on culture and employee experience
  • Collaborative and values-driven HR team
  • Growth and development opportunities
Work Environment & Accessibility

This role operates in an office environment inside of an airplane hangar. The position may require occasional movement within the workplace, use of standard office equipment, and communication with employees and leaders.

We are committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and employment process.

Equal Opportunity Employer

We are proud to be an equal opportunity employer and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration without regard to legally protected characteristics.

If you need an accommodation during the application or interview process, please contact Human Resources.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Skills Required

  • 3–5 years of HR experience with emphasis on employee relations, investigations, and performance management
  • Knowledge of employment laws and HR best practices
  • Strong coaching, conflict resolution, and communication skills
  • Ability to handle sensitive situations professionally with sound judgment
  • Strong teamwork and collaboration skills
  • Advanced Excel and HR systems proficiency
  • English language proficiency
  • U.S. citizenship or Green Card holder status
  • UKG experience
  • Bachelor’s degree in HR, Business, or related field
  • HR certification such as SHRM-CP or PHR
  • Experience in the aviation or MRO industry
  • Spanish language proficiency
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The Company
HQ: Santiago De Querétaro
279 Employees
Year Founded: 2016

What We Do

MRO Holdings is an aviation services and solutions provider with four airframe maintenance and modification facilities, and a technical solutions organization: Aeroman in El Salvador, Flightstar in Jacksonville, FL, TechOpsMX in Queretaro, Mexico and North State in Winston-Salem, NC. In addition, MRO Holdings recently launched a new comprehensive technical solutions organization called MRO Solutions, located in El Salvador. MRO Holdings is a World-Class aircraft maintenance and modifiation provider; we deliver long term solutions for the aviation industry. Our philosophy at MRO Holdings is simple: to recruit, train and invest in the best people in the industry to align our services and solutions with the long-term needs of our clients.

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