We’re looking for motivated, engaged people to help make everyone’s journeys better.
Responsible for serving as a business partner to supervisors, department managers and the General Manager for the flight kitchen.Annual Hiring Range/Hourly Rate:
• $65,000 - $70,000
Benefits
- Paid time off
- 401k, with company match
- Company sponsored life insurance
- Medical, dental, vision plans
- Voluntary short-term/long-term disability insurance
- Voluntary life, accident, and hospital plans
- Employee Assistance Program
- Commuter benefits
- Employee Discounts
- Free hot healthy meals for unit operations roles
Main Duties and Responsibilities:
- Partners with various levels of management to understand business objectives and identify corresponding human resource needs; implements strategies to support various business objectives and improve programs to support employee retention
- Helps drive division-wide human resources strategy, programs and processes into the unit
- Partners with operations and training functions to identify training needs and provide input on training approaches and content
- Partners with operations to identify and understand workforce needs; may be responsible for recruiting union hourly employees and for assisting with recruitment for exempt and non-exempt positions
- May serve as the primary employee and labor relations point of contact to mediate and resolve employee disputes and union grievances
- Provides counseling/training for unit management in the areas of labor/employee relations, EEO, affirmative action and discrimination
- Provides policy interpretation and ensures accurate and consistent application of all company policies and procedures, and related local, state and federal laws, and applicable collective bargaining agreement(s)
- May be responsible for delivering orientation and other training programs as needed
- Ensures that weekly, monthly and ad-hoc reports are completed accurately and in a timely manner
- Receives and responds to employment-related claims from various government or public agencies; recommends settlement or defense based on actual investigation of facts
- Accomplishes human resources and organization mission by completing related results as needed
Qualifications
Education:
- Bachelor’s Degree is required
Work Experience:
- At least 2 years of experience in human resources generalist role is required
- Experience working in transportation, hospitality, manufacturing or food service environment highly desirable
Technical Skills: (Certification, Licenses and Registration)
- Must have strong computer skills using Microsoft Office products including Excel
- Ability to work in a fast paced, deadline driven environment
- Must have strong and effective leadership skills, and the ability to successfully manage a large staff
- Current or previous labor relations experience
- Strong organizational, analytical and leadership skills required
- Multi-lingual skills preferred
- Demonstrated knowledge of state and federal employment law
- Effective relationship building and business partnering
- Cross-functional collaboration
- Talent acquisition
- Analysis
- Prioritizing multiple projects/tasks
- Working independently
- Candidate must have strong interpersonal skills, and be highly organized, action oriented and collaborative
- Must also have proficiency in all areas of EEO/Tile VII compliance including expertise in investigating and formally responding to Title VII charges
- Must be innovative in making changes to the operation as needed to further improve the work environment and unit performance
- PHR is a plus
Language / Communication Skills:
- Excellent oral and written communication skills
- Bilingual (English / Spanish) preferred
Job Dimensions
Geographic Responsibility: Unit
Type of Employment: Full-time
Travel %: Up to 10%
Exemption Classification: Exempt
Internal Relationships: Employees at all levels of the organization
External Relationships: n/a
Work Environment / Requirements of the Job:
- Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours
- In a normal production kitchen facility there may be physical discomfort due to temperature and noise
- Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds
- A rotating schedule of over 55 hours per week is typical
Budget / Revenue Responsibility: (Local Currency)
Organization Structure
Direct Line Manager (Title): Sr Mgr, HR or Dir, HR
Dotted Line Manager (Title, if applicable): n/a
Number of Direct Reports: n/a
Number of Dotted Line Reports: n/a
Estimated Total Size of Team: 2-3
gategroup Competencies Required to be Successful in the Job:
- Thinking – Information Search and analysis & problem resolution skills
- Engaging – Understanding others, Team Leadership and Developing People
- Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
- Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
- We treat each other with respect and we act with integrity
- We communicate and keep each other informed
- We put our heads together to problem solve and deliver excellence as a team
- We have passion for our work and we pay attention to the little details
- We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
- We do what we say we will do, when we say we are going to do it
- We care about our coworkers, always taking an opportunity to make someone’s day better
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
We anticipate that this job will close on:
11/30/2026Please click here to view our North America Applicant Privacy Notice.
If you want to be part of a team that helps make travel and culinary memories, join us!
Skills Required
- Bachelor's degree
- At least 2 years of experience in an HR generalist role
- Strong computer skills using Microsoft Office, including Excel
- Current or previous labor relations experience
- Knowledge of state and federal employment law
- Proficiency in EEO and Title VII compliance, including investigating and responding to Title VII charges
- Strong leadership, organizational, analytical, interpersonal, and communication skills
- Ability to work independently, prioritize multiple tasks, and collaborate cross-functionally
- Talent acquisition and employee relations experience
- Ability to work in a fast-paced, deadline-driven environment
- Ability to stand, bend, lift, push, pull, and move items exceeding 25 pounds
- Ability to work rotating schedules of over 55 hours per week in a production kitchen environment
- Experience in transportation, hospitality, manufacturing, or food service
- Multilingual or English/Spanish bilingual skills
- PHR certification
gategroup Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about gategroup and has not been reviewed or approved by gategroup.
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Healthcare Strength — Medical, dental, and vision coverage are advertised for eligible U.S. employees, alongside an employee assistance program and health accounts. This points to a solid core health offering for many roles.
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Retirement Support — A 401(k) plan with up to a 3% company match is promoted at most locations. This provides tangible employer-backed savings for retirement.
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Wellbeing & Lifestyle Benefits — Complimentary meals at many onsite cafeterias and an employee assistance program add everyday and wellbeing support. Optional add-ons such as accident, critical-illness, legal, pet, and commuter benefits broaden the perk set.
gategroup Insights
What We Do
gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents
