The Role
Supports employee relations and HR administration for field operations. Handles employee complaints, policy and harassment concerns, investigations, documentation, compliance research, disciplinary recommendations, organizational charts, and employee communications. Serves as a liaison among employees, management, HR business partners, recruiting, and other stakeholders while maintaining confidentiality and escalating issues appropriately.
Summary Generated by Built In
Job Summary & Responsibilities
HR Generalist will focus on Ruan's People First culture. They are part of a fast-paced HR team centralized at our corporate office and supportive of our day-to-day field operations. This position will work with the HR business partner(s) and be the first point of contact for business unit people issues. This will include tier one employee relations, policy application, HR administration, ethics, harassment, and general concerns not related to payroll or benefits. They will gather pertinent information, coordinate activities, and keep appropriate parties advised of the status. They are a liaison, at times, between employer and employee, the HR business partner, recruiting, and other participants. This involves receiving and effectively handling employee complaints, escalating these complaints to the level necessary, and communicating effectively during the process.
Responsibilities:
- Acts as a liaison between employer and employee overseeing employee relations issues. Coordinates investigations involving all appropriate parties and gathers all pertinent information. Maintains frequent and updated communications to all parties throughout the process.
- Receives and effectively handles employee complaints regarding policy application, harassment, ethics, and general concerns not related to payroll or benefits.
- Researches appropriate company policy, federal and state laws, bargaining unit agreements, past precedents, etc. in order to recommend consistent and compliant disciplinary action.
- Assures company notes and documentation is accurate and retained according to policy.
- Conducts analytics and identifies areas of concern. Consults with management discussing possible actions to be taken.
- Helps maintain company organization charts and the employee directory.
- Perform other job-related duties and special projects as required.
Job Requirements/Minimum Qualifications:
Education: Bachelors Degree or equivalent work experience in Human Resources or related field.
Experience: 1-2 years related HR experience, professional certification (HR related law, PHR or SPHR, CEBS)
Required Knowledge, Skills, and Abilities:
- Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
- Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.
- Requires excellent verbal and written communication skills with experience communicating with employees on all levels. Requires good judgement and problem-solving skills to regularly resolve conflict. Friendly and persuasive, ER Representative can be trusted by both employee and employer to work as a liaison who finds solutions for all parties. Maintains important confidential information. Must be able to obtain a strong knowledge of company policies, process, and of disciplinary or legal process.
Benefits:
Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.
Skills Required
- Bachelor's degree or equivalent work experience in Human Resources or a related field
- 1–2 years of related HR experience
- Professional HR certification such as HR-related law certification, PHR, SPHR, or CEBS
- Excellent verbal and written communication skills
- Conflict resolution, judgment, and problem-solving skills
- Ability to handle confidential information and learn company policies and disciplinary or legal processes
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
About Ruan Founded in 1932, Ruan is a family-owned transportation company providing Dedicated Contract Transportation, Managed Transportation, Value-added Warehousing, and Brokerage Support Services. With more than 90 years of transportation and logistics experience, Ruan is one of the top 10 privately owned transportation service companies in the country. The company operates in 48 states and has more than 300 locations nationwide.
