Under the direction of the HR Director, the Human Resources Generalist will administer and coordinate HR programs that support the Club’s employees and operations, including recruitment and onboarding, personnel records, performance reviews, training, leave administration, workers’ compensation coordination, safety, and employee engagement. This position will support employee relations, investigations, corrective action, and separations, and serve as a backup for payroll processing. Bilingual in English and Spanish, the Generalist will provide written translation and in-person interpretation to promote clear and effective employee communication. The ideal candidate will demonstrate sound judgment, discretion, strong organizational and interpersonal skills, and the ability to manage competing priorities while supporting consistent and compliant HR practices.
Qualifications- Some college with completed bachelor’s degree preferred. Specialized education, such as a certificate in Human Resources Management, a master’s degree, or professional HR certification, is a plus.
- A minimum of five years of human resources experience as an HR Administrator or Generalist, including supervisory experience. Experience in a luxury hospitality or private club environment is preferred.
- Bilingual English and Spanish, able to provide simultaneous in person translation for meetings and presentations, plus strong written translation skills able to translate legally significant documents
- Enthusiasm and a passion for the hospitality and service industry, with a 5-star attitude, a service-first mindset and warm-friendly personality
- An organized and detail-oriented professional, able to effectively organize paper and electronic files as well as storage for physical objects
- Excellent verbal and written communication skills, including clear and professional writing and editing; able to listen, speak clearly and persuasively and seek clarification in both comfortable and stressful situations
- Strong computer skills with intermediate to advanced knowledge of Adobe Acrobat and all Microsoft Office applications, plus the ability to learn new software systems as required
- Able to react well under pressure, work with tight deadlines, comfortable with frequent interruptions
- A passion for training and developing, coaching, and counseling staff; able to supervise, motivate and inspire others to work to their maximum potential
- A customer service expert, able to treat members, co-workers and vendors with respect and consideration regardless of the situation, their status or position
- Exceptional personal presentation
- Punctual and reliable, available to work weekends, evenings and holidays as needed
- CPR certified a plus
- Able to lift up to 20lbs
Skills Required
- Some college; completed bachelor's degree preferred.
- Human resources management certificate, master's degree, or professional HR certification is a plus.
- Minimum five years of human resources experience as an HR Administrator or Generalist, including supervisory experience.
- Bilingual English and Spanish, including simultaneous in-person interpretation and written translation of legally significant documents.
- Experience in a luxury hospitality or private club environment.
- Strong organizational, interpersonal, communication, writing, editing, judgment, and discretion skills.
- Intermediate to advanced knowledge of Adobe Acrobat and Microsoft Office applications, with ability to learn new software systems.
- Ability to work under pressure, meet tight deadlines, and manage frequent interruptions.
- Ability to train, develop, coach, counsel, supervise, motivate, and inspire staff.
- Customer service expertise and respectful treatment of members, coworkers, and vendors.
- Exceptional personal presentation.
- Punctuality and reliability; availability to work weekends, evenings, and holidays as needed.
- CPR certification.
- Ability to lift up to 20 pounds.
What We Do
Hillcrest Country Club is a private club dedicated to providing members and their families with high standards of social, recreational, and dining experiences, including golf, aquatics, tennis, and clubhouse facilities.
