What You Will Do:
- Client Group Support: Serve as the primary HR contact for an assigned client group of salaried and hourly employees, and as a visible, approachable HR resource for data center teams, answering questions on policies, pay practices, timekeeping, leave and benefits.
- Employee Relations Support: Partner with the Senior HR Business Partners on employee relations matters, including intake, investigation support and documentation, corrective action, performance improvement plans and exit interview themes; coordinate leave, accommodation and workers’ compensation cases with Benefits and EHS.
- Talent Acquisition Partnership: Support the Director, Talent Acquisition with requisition and offer tracking, interview logistics and candidate experience, and help manage third-party staffing vendors, including tracking contingent workers, reconciling invoices and monitoring vendor performance.
- Process Improvement and AI Efficiency: Partner with the Director, Talent Acquisition to map, simplify and standardize HR and talent acquisition processes, using Microsoft Copilot to drive efficiencies such as drafting communications, summarizing data, building templates and automating repetitive tasks, while protecting employee data in line with CyrusOne information security and privacy standards.
- Workday Expertise: Accurately process and audit Workday transactions (hires, job and compensation changes, transfers, terminations and organizational updates) and partner with Payroll and HRIS to resolve issues, including timekeeping, overtime and shift differentials for hourly employees.
- Reporting and Analytics: Build and maintain Excel and Workday reports and dashboards on headcount, hiring pipeline, time-to-fill, turnover, overtime, staffing vendor spend and retention, translating data into clear insights and recommendations for HR, Talent Acquisition and business leaders.
- Training Delivery: Coordinate and deliver training at data centers and headquarters, focused on compliance topics, manager effectiveness and team development, and track participation and completion.
- HR Operations and Ad Hoc Projects: Own day-to-day HR operational processes and ad hoc requests that support the business, the Senior HR Business Partners and the Talent Acquisition function, including data audits, program tracking and follow-up, HR compliance audits and continuous improvement initiatives.
What We Are Looking For:
Required
- 3-5 years of progressive HR generalist experience; experience supporting hourly, shift-based or field-based employees (e.g., data center, critical facilities, manufacturing, utilities, logistics or industrial environments) is a plus
- Bachelor’s degree in Human Resources, Business Administration or a related field, or an equivalent combination of education and experience
- Hands-on Workday HCM experience, including processing transactions and running and modifying reports
- Advanced Excel skills, including pivot tables, XLOOKUP/VLOOKUP, conditional formulas, data cleansing and charting
- Demonstrated, practical use of Microsoft Copilot to improve the speed and quality of work
- Working knowledge of federal and multi-state employment laws, including FLSA wage and hour rules for non-exempt employees, FMLA and ADA
- Strong judgment, discretion and confidentiality, with the ability to communicate clearly and credibly with employees, site leaders and senior management
- Confident presenter and facilitator, comfortable leading compliance, manager and team training
- Must be able to travel up to 15%
Preferred
- PHR or SHRM-CP certification
- Strong analytical skills, including working with large data sets, reconciling data across systems and presenting findings clearly to leaders
- Advanced computer skills across Microsoft 365, including Excel, PowerPoint, SharePoint and Teams
- Experience with Workday advanced or composite reporting and Workday Recruiting
- Experience with Power BI or other data visualization tools
- Experience with process mapping or process improvement methods (e.g., Lean)
- Experience managing staffing agencies or contingent workforce programs
Work Environment:
- Work Schedule: Working hours are Monday to Friday, standard business hours, with occasional early morning, evening or weekend flexibility to reach employees on all shifts for training, site visits and urgent employee matters.
- Physical Demands: This role is primarily office-based. When onsite at data centers, the employee must be able to walk the facility for extended periods, wear required personal protective equipment (PPE), work in areas with elevated noise and temperature variation and follow site safety and security protocols.
Why Join Us?:
- Remote work is supported two days a week
- Be part of the rapidly growing data center industry powering the world’s digital infrastructure
- Collaborative environment focused on commitment, accountability, respect and excellence
- Comprehensive health, dental, and vision insurance plans, life and disability insurance, access to mental health resources and employee assistance program
- Competitive pay, performance bonus, 401(k) retirement plan with company match
- Generous paid time off and holidays
- Building Amenities: On-site facilities include a fully equipped gym, golf simulator and free parking. The office is conveniently located near local restaurants and is a short walk to the American Airlines Center
Minimum Requirements:
Superior human relations consultative and communication (both written and oral) skills required.
Demonstrated competencies in facilitation, problem solving, conflict resolution, and collaboration as well as demonstrated ability to utilize tact, professionalism, and empathy in interactions.
Experience in exercising judgment, discretion and diplomacy required. High degree of confidentiality is essential.
Effective presentation skills needed. Effective negotiation and persuasion skills required, as well as the ability to influence all levels of employees, including senior management.
Accuracy and detail orientation; analytical skills needed.
Personal qualities of maturity, flexibility, adaptability, a self-starter and an independent worker
Experience and Skills
Minimum of three years’ experience in a progressive Human Resources department.
In-depth knowledge of Human Resources; specialized knowledge in Total Rewards (Payroll & Benefits) and Staffing/Recruitment
Experience using benefits, payroll, timekeeping and HR systems
Proficient in use of Microsoft Office software including Outlook, Excel, PowerPoint and Word
Strong organizational and administrative skills required
Excellent communication skills, both verbal and written
Exceptional attention to detail
Excellent interpersonal and customer service skills
Proven ability to work in a team environment
Ability to prioritize and manage multiple concurrent tasks and projects while working under pressure to meet deadlines
Must be able to maintain confidentiality
Proven ability to work in a fast-paced environment
Education
Bachelor's degree required.
Certification/Licenses:
PHR or SHRM CP is a plus
Physical and mental requirements:
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer, telephone and keyboard
Specific vision abilities required by this job include close vision requirements due to computer work
Light to moderate lifting is required
Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
Work environment:
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period of time.
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
Skills Required
- 3-5 years of progressive HR generalist experience
- Experience supporting hourly, shift-based, or field-based employees
- Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent education and experience
- Hands-on Workday HCM experience processing transactions and running or modifying reports
- Advanced Microsoft Excel skills, including pivot tables, XLOOKUP/VLOOKUP, conditional formulas, data cleansing, and charting
- Practical experience using Microsoft Copilot to improve work speed and quality
- Working knowledge of federal and multi-state employment laws, including FLSA, FMLA, and ADA
- Strong judgment, discretion, confidentiality, and communication skills
- Ability to present and facilitate compliance, manager, and team training
- Ability to travel up to 15%
- PHR or SHRM-CP certification
- Strong analytical skills and experience working with large datasets and reconciling data across systems
- Advanced Microsoft 365 skills, including Excel, PowerPoint, SharePoint, and Teams
- Experience with Workday advanced or composite reporting and Workday Recruiting
- Experience with Power BI or other data visualization tools
- Experience with process mapping or process improvement methods such as Lean
- Experience managing staffing agencies or contingent workforce programs
- Minimum three years of progressive Human Resources experience
- Knowledge of total rewards, payroll, benefits, staffing, and recruitment
- Experience using benefits, payroll, timekeeping, and HR systems
- Proficiency with Microsoft Office software
- Strong organizational, administrative, communication, interpersonal, and customer service skills
- Ability to prioritize multiple concurrent tasks and work under pressure
- Ability to maintain confidentiality
What We Do
CyrusOne provides data center, managed hosting, colocation and managed IT services in North America and Europe.
