Employee Relations & Compliance
Address employee concerns, grievances, performance/conduct issues, and HR inquiries while ensuring compliance with PH labor laws and company policies.
Investigate complaints and misconduct, partnering with managers to enforce disciplinary due process and document cases (incident reports, NTEs, hearings, Notices of Decision).
Support conflict resolution, maintain case trackers, and assist with internal compliance, ISO document control, and HR audits.
2. Benefits & HMO Administration
Manage HMO enrollments, deletions, dependent updates, reimbursement, billing reconciliations, LOAs, and provider liaison while maintaining an accurate HMO Masterlist.
Lead annual HMO renewal: conduct satisfaction survey 3–5 months prior, evaluate proposals, present cost-benefit comparisons, verify census, and oversee open enrollment.
Review HMO billing accuracy before Finance endorsement and administer other statutory/company benefits.
3. Offboarding & Employee Lifecycle Operations
Manage end-to-end offboarding (resignations, terminations, redundancies), conduct exit interviews, prepare Exit Interview Reports, and escalate compliance risks to leadership.
Coordinate clearance processes across Payroll, Finance, IT, and Facilities, updating separation/attrition records and final pay docs (COEs, BIR Form 2316).
Support onboarding, status transitions, HR reporting/trackers, and coordinate status changes, deductions, and separations with Payroll.
Requirements
Bachelor's degree in HR, Psychology, Business Administration, Behavioral Science, or related field.
2–4 years HR Generalist experience (BPO, shared services, tech, or corporate environment preferred).
Hands-on experience in ER, HMO/benefits, offboarding clearance, documentation, and HRIS administration.
Demonstrated solutions-oriented approach, assessing risks and recommending practical solutions.
Working knowledge of PH labor laws and disciplinary due process.
Strong documentation, communication, case management, and multitasking skills under strict confidentiality.
Proficiency in Google Workspace; HRIS experience (Zoho People, Odoo) is an advantage.
Can start between September 14–25, 2026.
Benefits
Competitive Salary Package: Receive a pay package that matches your skills and experience.
Vacation, Sick Leave credits, and Wellness Leave: Enjoy vacation and sick leave credits to maintain work-life balance.
Health Coverage: Get medical, dental, and vision insurance for you and your dependents.
Government-Mandated Benefits: Full coverage of all statutory benefits like SSS, PhilHealth, and Pag-IBIG.
Learning Opportunities: Access training, certifications, and mentorship to grow your career.
Team Engagement: Join team-building activities and wellness programs.
Modern Tools: Use the latest technology to excel in your role.
Inclusive Culture: Be part of a diverse, supportive, and collaborative global team.
Referral Rewards: Earn bonuses for bringing great talent to the team.
Skills Required
- Bachelor's degree in HR, Psychology, Business Administration, Behavioral Science, or a related field
- 2-4 years of HR Generalist experience
- Experience in employee relations, HMO and benefits administration, offboarding clearance, documentation, and HRIS administration
- Solutions-oriented approach with ability to assess risks and recommend practical solutions
- Working knowledge of Philippine labor laws and disciplinary due process
- Strong documentation, communication, case management, multitasking, and confidentiality skills
- Proficiency in Google Workspace
- HRIS experience with Zoho People or Odoo
- Availability to start between September 14 and 25, 2026
What We Do
iScale Solutions is a full-service outsourcing company providing staff augmentation, IT services, business process outsourcing, digital marketing, creative solutions, and managed IT support.
