About our company
Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.
Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.
Learn more at www.confiemx.com
- Collaborate with leadership to align HR strategies with business objectives, ensuring that HR initiatives drive organizational success.
- Act as a trusted advisor to employees and managers, address workplace concerns, foster a positive work environment, and ensure compliance with policies and labor laws.
- Lead HR efforts during organizational changes, such as restructuring or cultural transformation, and champion initiatives that foster a diverse, inclusive, and engaged workplace.
- Provide personnel services: labor letters, transportation support for new employees, notification of work equipment (Token) damage, loss, or non-return to the Finance department, update personal information, INFONAVIT & FONACOT updates, and correction of data (IMSS, RFC, positions, departments, etc.).
- Responsible for the termination process in the organization, ensuring compliance, conducting exit interviews to gather feedback, and collaborating with different departments to complete the termination process.
- Responsible for the new hire process: updating the TRESS System, obtaining signatures for contracts to hire new ambassadors, and printing the new hire package.
- Manage hires and terminations for the area under their charge, as well as ensuring proper social security registration (IMSS), preparation and monitoring of Work Risks (ST'7/Documentation), and management of medical leaves.
- Manage payroll incidents: PSG, disabilities, FJ, and holidays.
- Attend to employee complaints and follow up with operations, handling complaints and disciplinary cases.
- Perform all activities not mentioned in this description but inherent to the HR department.
Requirements
- 1 to 3 years of experience in Human Resources management
- Sistema TRESS - intermediate
- English: Upper intermediate
- Windows, Office: Word, Excel, Power - Intermediate
- University/ College
Benefits
- Competitive weekly salary
- Legal benefits
- Christmas bonus
- Savings fund
- Profit sharing (PTU)
- Vacation days
- Vacation premium
- Extra paid days off
- Private medical insurance and preventative care
- Friendly work environment
- Financing and discounts at local restaurants and coffee shops
- Growth opportunities
Skills Required
- 1 to 3 years of experience in Human Resources management
- Sistema TRESS - intermediate
- English: Upper intermediate
- Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint - Intermediate
- University/College degree
What We Do
Confie is the largest independent personal lines insurance agency and broker in the United States, operating as a leading call center in Tijuana that provides customer service, back office support, and sales for US insurance companies.
