At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a highly collaborative and service-oriented HR Generalist to join our HR Generalist team.
As our HR Generalist, you will be the architect of high-quality employee experiences across the North American region. Your goal is to move beyond basic administration and build a systematic, customer-centric HR engine that provides proactive support to People Leaders and employees, ensuring our HR operations move at the speed of business.
What You’ll DoIn this role, you will:
Architect the HR Service Delivery Experience. You will take ownership of escalated queries from Tier 1 & 2 through ServiceNow, acting as a high-level problem solver. You will manage the end-to-end documentation for the employee lifecycle, including drafting Promotion Letters, Contract Annexes, and managing critical platform access for the workforce.
Drive the Global Talent & Performance Engine. You will partner effectively with COEs to lead the execution of annual cycles, including Goal Setting, Performance Evaluations, and Mid-Year Reviews. You will turn data into action by leading the IM Listening (Climate Survey) action planning to improve organizational health.
Lead Regional Compliance and Training Standards. You will ensure the North American workforce remains compliant by overseeing Mandatory Training deployments and providing expert coaching on HR policies, laws, and government regulations. You will serve as the "guardrail" for the organization, ensuring all movements—from M&A to reorganizations—are executed with precision.
The ideal candidate will have:
5+ years of progressive experience in Human Resources with a proven track record in a Global Shared Service Center (SSC) environment.
Total English Fluency (Written & Spoken), with the ability to communicate with high influence across North American business lines.
Strong Technical Expertise in HR Systems, specifically professional proficiency in ServiceNow to manage cases and data insights effectively.
A "Collaborative & Curious" Mindset, possessing the agility to synthesize information across the HR function and the courage to push back when necessary to maintain standards.
North American HR Expertise, with a deep understanding of the regional landscape.
Location: Fully Remote (Telework).
Professional Advancement: Opportunities for continuous learning and career growth within a global industry leader.
Are you ready to serve as the "Collaborative Engine" for the future of HR at Iron Mountain? Apply Today to help us build the infrastructure of people excellence.
Skills Required
- 5+ years of progressive experience in Human Resources, ideally within a Global Shared Service Center (SSC) environment
- Total English fluency (written and spoken)
- Professional proficiency with HR systems, specifically ServiceNow for case management and data insights
- Experience leading talent and performance cycles (goal setting, performance evaluations, mid-year reviews)
- North American HR expertise and knowledge of regional HR laws and regulations
- Experience managing mandatory training deployments and regional compliance
- Collaborative and curious mindset with ability to synthesize HR function-wide information and challenge when necessary
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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