HR Generalist/Employee Relations Specialist

Position Overview:

Civic Works, Inc. is seeking a dedicated Human Resource Generalist/Employee Relations Specialist that will play a key role in supporting and advancing the organization’s human resources functions, with a particular focus on compliance, employee engagement, and talent management. This position is responsible for administering HR programs and initiatives related to training, retention, recognition, employee relations, and compliance with federal, state, and local employment laws. The incumbent reviews, tracks, and maintains documentation of required and optional employee training, and assists with conducting new hire orientation, employee recognition, and morale initiatives. They conduct surveys, interviews, and research to support labor relations, while providing guidance and coaching to managers and staff on communication, retention, and performance issues.

About Civic Works, Inc:

Civic Works strengthens Baltimore’s communities through education, skills development, and community service. Our key program areas include community improvement, workforce development, education, and green programs. We strive to empower individuals, improve neighborhoods, and inspire civic engagement.

Company Benefits:  ​​​​Eligible for benefits, including but not limited to medical insurance, dental and vision insurance, long-term and short-term disability, life insurance, 401(k) plan with employer match, and paid time off.

Primary Responsibilities:

• Ensures consistent application of policies and practices, maintains confidentiality, and upholds the organization’s values and commitment to an inclusive, productive, and compliant workplace.
• Administration of the employee relations program including administering benefits, and leave, and enforcing company policies and practices.
• Reviews, tracks, and documents compliance with mandatory and non-mandatory training. This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications.
• Assists with recordkeeping related to hiring, termination, leave, transfer, and promotion.
• Conducts or acquires background checks and employee eligibility verifications.
• Conducts new hire orientation and employee recognition programs.
• Facilitates and analyzes results of employee morale and retention initiatives such as incentive programs, stay interviews, employee surveys, and exit interviews. Identifying trends and recommending improvements to strengthen the employee experience.
• Provides guidance and coaching to managers, supervisors, on HR strategies; assists with challenges such as low morale, high turnover, absenteeism, and other difficult conversations.
• Maintains knowledge of trends, developments, and best practices in employee retention, morale, recognition, productivity, and incentives.
• Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the HR Director.
• Maintains compliance with federal, state, and local employment laws and regulations.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Serves a backup to the recruiter and assists with recruitment, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with directors and managers to understand skills and competencies required for openings.
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems.
• Strong time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Google Suite and Microsoft Office Suite or related software, Paycom knowledge is a plus.

Education and Experience:

• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• At least 3-5 years of human resource management experience required.
• At least 2 years of nonprofit experience
• PHR or SHRM-CP is preferred.

Work Environment & Schedule:

• Schedule: The work schedule is typically Monday through Friday from 9am to 5:30pm, with some flexibility.
• Travel: Regular local travel between buildings all within a one-mile radius.
• Remote Work: The position does require a minimum of 3 days per week onsite and some flexibility to work from home. During the 90-day orientation period, additional in-office days will be required. This arrangement is subject to change based on organizational needs and may be adjusted to include additional in-person time.